Acute and Continuing Care Surveyor

State of Indiana•Merrillville, IN

About The Position

This position serves as a nurse surveyor for hospitals, ambulatory surgery centers, abortion clinics, birthing centers, and other assigned health care entities licensed and/or certified by the Indiana State Department of Health. The surveyor determines compliance with state and/or federal rules and regulations and reviews, triages, assigns, and closes complaint investigations. The role also assists field surveyors in ensuring complaints are investigated promptly and in accordance with division and CMS policy. The position primarily surveys hospitals and ambulatory surgery centers in the northwest part of Indiana, with occasional travel to other regions of the state. It requires travel on most workdays to inspect, audit, examine, survey, or investigate regulated entities, and to prepare reports at those locations or at the employee’s home. The employee reports to the agency office for occasional meetings or events. Work hours may vary to meet operational needs. This is an exempt role; additional hours may be required without overtime compensation. Other duties may be assigned as needed.

Requirements

Associate or Bachelor’s degree in Nursing from an accredited institution.
Specialized knowledge of nursing practice principles and standards of care.
Specialized knowledge of state licensure and federal certification requirements.
Knowledge of survey and investigative procedures and ability to conduct surveys, inspections, interviews, observations, and investigations.
Ability to identify potential adverse health and safety conditions.
Ability to use computer equipment and software to enter, retrieve, and manipulate data.
Ability to work before and after normal work hours, including weekends and holidays.
Ability to remain professional and composed in stressful situations.
Commitment to protecting the health, safety, rights, privacy, and well-being of residents in long-term care facilities.
Ability to travel to the northwest part of Indiana and occasionally to other regions of the state.
Must successfully complete federally mandated training and testing within the first 12 months of employment.
Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

Experience as a Registered Nurse in an acute or long-term care setting is preferred.

Responsibilities

Conduct on-site surveys using federal and state protocols and procedures to identify deficient practices and determine the appropriate level of non-compliance in the provision of health care and related services.
Communicate observations and findings, ensure adherence to survey protocols, and maintain the integrity of the survey.
Conduct on-site complaint investigations within required timeframes using federal and state protocols and procedures.
Maintain the confidentiality of complainants, consumers who are the subject of complaints, and complaint survey schedules.
Complete a written summary of the investigation of each allegation in a complaint.
Organize and submit survey packets according to division policies.
Prepare for and testify in legal proceedings.
May assist in staff training.
Review, triage, assign, and close complaint investigations.
Assist field surveyors in ensuring complaints are investigated timely in accordance with division and CMS policy.
Travel to inspect, audit, examine, survey, or investigate regulated entities and write reports.

Benefits

Three medical plan options, including prescription coverage, as well as vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with biweekly state contributions.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Paid leave policies, including 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
Up to 15 hours of paid community service leave.
Combined 180 hours of paid vacation, personal, and sick leave.
12 paid holidays, or 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.