Activities Guide

Montage International•USA - MT - Montage Big Sky, MT

5d•Onsite

About The Position

The Activities Guide provides a consistently high degree of both friendliness and professionalism while creating both revenue generating and guest enhancement activities. This position is responsible for performing daily tasks that align with the department’s long term goals and objectives, uphold Montage Big Sky's Vision, Mission, and Values; supports management and leadership, provides excellent customer service and telephone etiquette, and actively aspires to reach defined goals and objectives.

Requirements

Must have up to date knowledge of all local events.
Must have knowledge of local area.
Must have expert knowledge, and not limited to, biking, hiking, snowshoeing, Nordic skiing, all trail systems, and any other activities approved by Manager of Resort Activities.
Must be willing to show expert teaching techniques for all guided adventures making the guests feel comfortable and successful at all times.
Must be organized.
Must be able to speak and understand the primary language(s) used in the workplace.
Requires good verbal communication skills.
Must be able to obtain at a minimum Professional CPR and First Aid. (Wilderness First Responder may be required).
Must have clean driving record and submits to pre-employment requirements.
Fitness level must be at a high level while being able to maintain a conversation during all activities.
Must be able to stand and exert well-paced mobility for up to 4 hours in length.
Must be able to lift up to 60 lbs. on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently.
Must be able to bend, stoop, squat and stretch to fulfill all equipment handling tasks.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must be able to ride both road and mountain bikes at an advanced level.
Must be able to hike for a minimum of two hours at elevation.
Must be able to Nordic Ski at intermediate level both skate and classic.
Must be able to snowshoe for up to two hours.
Must be willing to work outside in all elements for up to 4 hours at a time.
High school diploma or equivalent education preferred.
2 years of outdoor experience with a strong passion for customer service in recreation within the hospitality industry.
Willingness to obtain at a minimum Professional CPR and First Aid. (Wilderness First Responder may be required) and any ski certification required.

Nice To Haves

Wilderness First Responder certification may be required.
Any ski certification required.

Responsibilities

Ability to teach all guided activities especially mountain biking and hiking.
Demonstrate expert knowledge of Big Sky Resort winter and summer; technical background of outdoor equipment.
Basic local knowledge of animals/landscapes of the Spanish Peaks mountains.
Creating personalized guest interactions; ensuring accuracy of the ski rental process.
Overseeing arrival and departure of all guest equipment.
Maintaining proper record keeping.
Ensuring that department cleanliness and organization standards are met.
Responsible for both creation and guiding of activities summer and winter.
Show expert teaching techniques for all guided adventures making the guests feel comfortable and successful at all times.
Assist guests to and from ski slopes, and offer insight on local mountain conditions, weather, ski trails, lift access points and dining options on property and around the mountain.
Become familiar with all services and standards within the hotel.
Create personalized guest interaction using the guest name, with a smile and eye contact along with taking full ownership of all guest requests.
Drive revenue through enriching outdoor programming.
Create great relationships with Concierge Team who assists in selling activities.
Creatively research new program offerings.