Activities Director (PT)

Arch Amenities Group•Frederick, MD

9h•Onsite

About The Position

The Activities Director is responsible for coordinating programming that is unique and responsive to a 55+ community. The Activities Director will serve as liaison with the community's homeowner's association and property management company. Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences. We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive. With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service. The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact. If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Requirements

Recreational Management/Marketing and Sales background
Programming experience
Excellent customer service skills
Efficient, well organized, and able to handle a variety of duties simultaneously.
Professional manner, discretion, and appearance
Excellent verbal and written skills
Energetic, enthusiastic and motivational
Effective leadership skills and a strong work ethic
Proficient in appropriate computer skills and office equipment
Varied work hours. Need to have availability for some nights, weekends, holidays.

Nice To Haves

Degree in Recreation and/or Fitness (preferred)

Responsibilities

Develops a comprehensive standard facility operation manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations template.
Develops, through use of a template, a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and, with Operation Director's approval, forwards recommended changes to the client.
Submits all paperwork and financial reporting, including payroll, in accordance with Arch Amenities Group policy.
Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
Writes articles or press releases for the facility, when applicable.
Creates a team of service providers to meet all aspects of professionalism and service demands.
Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff.
Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system and participates in MOD schedule.
Assesses all employees' progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual performance evaluations, and, when necessary, assists in the termination process.
Provides excellent customer service and monitors guest feedback with comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.
Creates and implements an annual marketing and programming plan to promote all activities and encourage member participation and utilization.
Develops member participation and recruitment plans; outlining in detail all promotions, fitness programs, and any expenditures.
Ensures fiscal responsibility through efficient scheduling of facility and, when necessary, makes changes to stay within budgetary guidelines.
Develops and plans a diverse calendar of enjoyable member programs and activities such as: fitness and wellness programs, youth programs (if applicable), aquatic programs, sports, life enrichment classes, special events, social events, resident concierge services, and spa or personal care services (if applicable).
Conducts new resident orientations including an introduction to the facilities, services, programs, policies, and procedures.
Works with the Sales and Marketing Department Staff to introduce prospective members to the facility's amenities and programs.
Monitors and tracks resident utilization and program registrations/participation by establishing a tracking procedure. Ensures all guest fees and class fees are correctly charged.
Designs, with the use of templates, forms, flyers, and promotional materials to be utilized in daily facility operations.
Works with the property management company to address resident questions and concerns. Reviews and discusses any client suggestions with Facility Manager at staff meetings.
Prepares bulletins and flyers for display on bulletin board, intranet, cable, and for a possible activities newsletter.
Maintains bulletin board(s).
Maintains monthly inventory of supplies and equipment (towels, amenities, etc.).
Other duties as assigned.