Activities Coordinator - Cavalier Beach Club

HEI Hotels and Resorts•Virginia Beach, VA

2d•Onsite

About The Position

Administer and oversee the Arcade department while ensuring guests are offered a warm and courteous attitude while enjoying a clean, safe, and fun environment.

Requirements

High School Diploma or equivalent.
Must be able to speak, read and write English fluently.
Applicants should be in excellent physical condition, capable of bending, kneeling, climbing, and lifting of 50lbs.
Experience working with children and families.
Must have excellent interpersonal skills when dealing with guests, associates, and the general public.
Must be able to learn and adapt to a fast paced environment.
Must be able to work independently and in a fast paced environment.
Must be able to interact with a wide range of people.
Extremely customer-service orientated and have multi-tasking
Be able to execute basic office tasks.
Computer proficiency in Microsoft Word, Excel and Outlook.

Nice To Haves

Previous arcade and/or hospitality experience preferred.

Responsibilities

Assisting customers on various arcade machines.
Plan and prepare work assignments of employees to specific duties including scheduling, disciplinary actions, payroll preparation, and other administrative duties surrounding the department.
Ensure adequate availability of products for each shift.
Ensure all employees are properly trained and counsel when needed.
Ensure all reports are completed and submitted in a timely manner.
Monitor arcade staffing to ensure all departments are adequately staffed and provide support to team members during peak periods or when scheduling conflicts arise
Ensure that the Arcade and Redemption areas are always clean and organized.
Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
Resolve complex customer complaints.
Perform all shift duties as required by the General Manager.
Assist in the recruitment and hiring of the most qualified applicants to meet store needs.
Invoicing, cash handling and daily management reporting
Adherence to proper uniform guidelines.
Ensure that all opening, shift and closing duties are performed.