Activations Specialist (GolfNow)

Versant•Orlando, FL

5h•Hybrid

About The Position

Our Activations team is responsible for activating technology and marketing solutions for our Partner Golf Courses to successfully run their businesses. This role performs a large variety of tasks, acting as both an industry and technology consultant in providing elite service. If you have a passion for helping people improve their businesses, this is a great job for you.

Requirements

2+ years of relevant experience, preferably with a technology organization
Experience using Microsoft applications (e.g. Windows, Office, Excel, Teams)
Strong background in customer service type settings
Excellent communication and organizational skills
Ability to convey concepts and software functionality to an audience
High energy and engaging personality with patience for all levels of technology users
Must be based in Orlando, FL
This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
Willingness to work evenings, weekends, and holidays as needed during critical projects.
Ability to be “on-call” during major implementations.
Occasional travel may be required

Nice To Haves

Bachelor’s degree in a related field
Experience in golf operations, retail, food and beverage, or accounting
Proficiency using Microsoft applications including Windows Server, SQL Server, Windows Workstation, and Microsoft Office products
Previous experience with Salesforce and Jira
Working knowledge of basic network troubleshooting skills
Advanced problem solving, communication, and analytical skills

Responsibilities

Deliver client facing implementations of industry leading products
Train end users on software procedures via phone, video conferencing, email, and chat
Act as a business consultant with golf course managers, owners, staff and accountants to customize their software configuration for efficient technology implementations
Professional communication to golf courses for all pre-activation needs
Installation of server, client software, and hardware peripherals
Perform minor network troubleshooting, when necessary
Assist clients to perform data migration to ensure seamless software transitions
Show initiative by making product suggestions or recommending improvements to processes
Ability to manage multiple overlapping projects in parallel
Show strong inter and cross departmental collaboration as needed to provide the best client experience
Escalate issues to leadership, assisting and assuring solutions are implemented
Document implementation information in Salesforce
Diligent communication throughout activation process with the Project Manager, including post go-live follow up activities and hand off to support process
Promote client retention through interactive demonstration of cloud-based tee sheets, booking engines, POS platforms, websites, and business intelligence services
Perform other related duties as assigned