Activations Representative

Hilton Grand Vacations•Orlando, FL

3d•Onsite

About The Position

There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today. The Activations Representative will be responsible for handling automated dialer outbound calls to existing customers, to finalize a vacation reservation date. They will update the customer database and document reservations for the customer in the Concierge Platform reservation system. They must adhere to specific verification guidelines, to ensure we deliver a qualified tour guest to our Vacation Ownership Sales Centers, to preview our Vacation Ownership programs. The Activations Associate will manage calls with the guests’ experience in the highest regard. Schedule: Monday through Friday, 11:30am-7pm (Saturday availability required) THIS IS AN IN-OFFICE POSITION

Requirements

High School Diploma or Equivalent
1-2 years of relevant experience
Quality service fundamentals, MS Office Suite.
Detailed-oriented with strong analytical and problem-solving skills
Strong ability to think strategically and analyze information timely and accurately
Strong interpersonal communication

Responsibilities

Assists guests with finalizing their vacation package reservation date
Handles properly the Avaya Dialer System to maximize productivity
Adheres to daily Campaign Assignment schedules as directed by any/all Leadership
Collaborates with other Call Center Departments to ensure proper Paperwork, itinerary letter requests, and inventory requests
Documents guests’ accounts
Adheres to Approved Sales Pitch offer as designed per Campaign
Increases revenue by selling extra nights, upgrades, package upgrades, tickets, car rentals, and additional rooms

Benefits

Unlimited Income Potential: You will earn base pay + uncapped commissions!
Paid training: You will earn as you learn to be a Bluegreen vacation specialist and brand ambassador.
Career Growth: We believe in developing our current talent, we promote within.
Fantastic benefits package: We offer several Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits!
Work/Life Balance: You will receive generous paid-time off and we offer flexible hours. Full time and part time opportunities are available.
We are a highly philanthropic and socially responsible organization!
Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more!
Extraordinary People, Exceptional Benefits on Day One Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do.
But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits.
Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.