Access Activations Representative

Granite Telecommunications•Quincy, MA

About The Position

We are seeking detail oriented, highly motivated professionals with 1-2 years’ experience in the data/networking field. This role consists of working with carriers, technicians, and customers alike to activate a multitude of different internet access circuit types and completing their turn up through to completion. In doing so, this individual will act as the technical liaison between all parties to navigate the routers and equipment configurations to troubleshoot as needed for success.

Requirements

Proficient in Microsoft Office suite
Ability to work independently and make judgement calls to resolve issues
Strong organizational skills
Excellent multitasking ability
Technical background or desire to grow in technical field
Demonstrative critical thinking and analytical problem-solving skills
Availability to work overtime if required
Solid work ethic
Strong sense of urgency

Nice To Haves

Ability to refine and improve personal technical capabilities in enterprise networking, mobility, network security, and unified voice application support to contribute to the company mission at a higher level of expertise.
1-2 years in a technical support related role, or equivalent experience
Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
Prior public trust P2 security clearance
Bachelor's Degree in Computer Science, Network Design, Network Security, or related field
Experience with coding and automation platforms such as Python, Javascript or similar

Responsibilities

Use internal systems to run through activation queue
Assist technicians and customers over the phone
Troubleshoot when an unsuccessful event occurs
Update router configurations
Work with carriers to ensure proper circuit order builds
Collaborate with internal workflow specialists to ensure a high level of visibility and efficiency in personal day-to-day operations