Sales Support & Activations

Nitel•Houston, TX

5d•Hybrid

About The Position

We're searching for a dynamic Sales Support & Activations to join our team. In this pivotal role, you'll be the cornerstone of our sales operations, ensuring every customer interaction is smooth, from the initial quote to post-sales support and, most importantly, the seamless activation of our services. Your keen eye for detail and dedication to exceptional service will empower our sales team and guarantee an unparalleled customer experience.

Requirements

You have 1+ years of experience in sales support, order entry, customer service, or an administrative role, with proven experience in order processing and managing the administrative aspects of a sales cycle. Experience in telecommunications, technology, or a related industry is a plus.
Your strong organizational skills mean you can manage multiple priorities efficiently and effectively, always with meticulous attention to detail.
You possess advanced proficiency in English (speaking, reading, and writing) and maintain a professional, customer-focused demeanor in all interactions.
You're comfortable with technology, demonstrating proficiency with Microsoft Office Suite (Outlook, Word, Excel) and experience using CRM systems.
You're quick to adapt to changes, absorb new ideas and concepts, and approach challenges with a proactive problem-solving mindset.
You're a team player with a positive attitude, capable of working both independently and collaboratively, and are ready to embrace and live the core values of .

Nice To Haves

Fluency in Spanish is an asset.

Responsibilities

Support the Sales Team by managing essential steps within the Quote-to-Cash lifecycle, including quote creation, order processing, and coordinating with purchasing for products.
Collaborate with engineering for technical specifications, activations for airtime, and collections for invoicing.
Manage all aspects of the sales order entry process, ensuring timely and accurate entry into internal systems.
Establish order priority based on customer expectations and production schedules, continuously monitoring orders and expediting as needed to meet requested delivery dates.
Perform activation provisioning for all SIM-based services and other airtime activations.
Assist in resolving problems related to customer orders, accounts, and general inquiries.
Address billing inquiries from internal and external customers linked to assigned sales representatives.
Provide valuable backup and support to the sales team when they are away from the office.
Answer calls and return voicemails for activations and the sales department as requested using phone systems or other communication platforms.