Access Representative

Saint Peters Healthcare System•New Brunswick, NJ

4d•$18 - $25•Onsite

About The Position

The Access Representative will: Fulfill patient registration requirements of Admission, Outpatient, and Emergency Department including accurate collection and recording or required information. Obtain the legal signatures for consent for medical treatment in accordance with established Department and Hospital policy. Collect payment in full inclusive of co-payment and deposits. Conduct a confidential, professional interview with the patient or legal next of kin inclusive of an introduction, assessment of the patient/family member’s emotional state. Provide concerned, informative, supportive dialogue. Ensure the patient understands of Hospital policies delineated on their rights. Information is disseminated depending on patient needs. Arrange transportation for patients from the emergency department to the patient's home or facility from which they arrived. Coordinate transfers from the emergency department to outside facilities, if needed. Assist the medical practitioner with the completion of laboratory callbacks by contacting patients and calling in the order of prescriptions to the patient's desired pharmacy. Collect positive results of discharged patients and accurately log each attempted call made to contact the patient including up to the use of mailing certified letters. File, fax, and archive completed callbacks for medical records. Transcribe physician orders and accurately enter appropriate order and/or test into the clinical information system and demonstrate proficiency with downtime procedures. Answer telephones and direct calls appropriately following department guidelines. Maintain accurate and legible departmental logs such as the discrepancy log. Keep unit desk supplies stocked. Participate in department performance improvement projects. Be aware of hospital initiatives and, where appropriate, promotes and participates. Complete paperwork from assigned shift and in unusual circumstances, complete paperwork from previous shift. Inform next shift of incomplete assignments, pending communications and other pertinent/critical information. Attend and participate in all mandatory staff meetings, in-service education programs, seminars and on-the-job training programs as required.

Requirements

Ability to accurately type 25 words per minute.
Strong computer keyboarding skills and experience with computer-based systems, including MS Office.
Ability to quickly learn in-house patient record system.
Strong customer service and teamwork skills.
Flexible and willing to work independently.
Able to work weekends and holidays.

Nice To Haves

Bilingual (Spanish/English) preferred.

Responsibilities

Fulfill patient registration requirements of Admission, Outpatient, and Emergency Department including accurate collection and recording or required information.
Obtain the legal signatures for consent for medical treatment in accordance with established Department and Hospital policy.
Collect payment in full inclusive of co-payment and deposits.
Conduct a confidential, professional interview with the patient or legal next of kin inclusive of an introduction, assessment of the patient/family member’s emotional state.
Provide concerned, informative, supportive dialogue.
Ensure the patient understands of Hospital policies delineated on their rights.
Arrange transportation for patients from the emergency department to the patient's home or facility from which they arrived.
Coordinate transfers from the emergency department to outside facilities, if needed.
Assist the medical practitioner with the completion of laboratory callbacks by contacting patients and calling in the order of prescriptions to the patient's desired pharmacy.
Collect positive results of discharged patients and accurately log each attempted call made to contact the patient including up to the use of mailing certified letters.
File, fax, and archive completed callbacks for medical records.
Transcribe physician orders and accurately enter appropriate order and/or test into the clinical information system and demonstrate proficiency with downtime procedures.
Answer telephones and direct calls appropriately following department guidelines.
Maintain accurate and legible departmental logs such as the discrepancy log.
Keep unit desk supplies stocked.
Participate in department performance improvement projects.
Be aware of hospital initiatives and, where appropriate, promotes and participates.
Complete paperwork from assigned shift and in unusual circumstances, complete paperwork from previous shift.
Inform next shift of incomplete assignments, pending communications and other pertinent/critical information.
Attend and participate in all mandatory staff meetings, in-service education programs, seminars and on-the-job training programs as required.