Action Care Coordinator (Healthcare Referral & Documentation Coordinator)
About The Position
At Action Seating & Mobility, our team helps patients regain independence through customized mobility equipment. The Action Care Coordinator (ACC) plays a critical role in making that happen by coordinating documentation, referrals, and communication between providers, therapists, insurers, and patients. This role is ideal for someone with experience in referral coordination, prior authorizations, therapy scheduling, medical intake, case coordination, and insurance verification workflows. If you’ve supported complex healthcare paperwork or multi-step patient processes, this position is a strong match. This is a coordination role—not a front-desk position. This position is best suited for candidates who enjoy tracking documentation, coordinating providers, and managing multi-step healthcare workflows rather than traditional reception-only responsibilities.
Requirements
- High school diploma or GED
- At least 1 year of healthcare administrative experience
- Experience verifying insurance OR coordinating referrals OR scheduling evaluations
- Strong attention to detail and follow-through
- Stay organized across multiple active cases
- Follow documentation through to completion
- Communicate confidently with clinics and providers
- Track deadlines and missing paperwork
- Adapt quickly in fast-moving healthcare workflows
- Enjoy solving problems and helping patients move forward
Nice To Haves
- Prior authorization experience
- Therapy or specialty clinic scheduling
- Case coordination exposure
- DME or mobility equipment familiarity
- Experience with EMR systems, referral tracking tools, or insurance portals
Responsibilities
- Coordinating patient referrals from intake through completion
- Verifying insurance eligibility and documentation requirements
- Requesting physician and therapist paperwork
- Tracking missing documentation and preventing delays
- Communicating with ATPs, clinicians, billing teams, and patients
- Maintaining accurate workflow tracking logs
- Supporting audit-ready patient records (HIPAA compliant)
- Assisting with scheduling coordination tied to equipment evaluations
- Monitoring case progress and follow-ups
Benefits
- Structured training in a growing healthcare specialty
- Career pathway into advanced coordination roles
- Exposure to clinical mobility equipment processes
- Supportive cross-department team environment
- Stable weekday schedule (no weekends)
- Medical, dental, vision, and 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
