ACT Team Supervisor

Our Place Peel•Mississauga, ON

7d•Hybrid

About The Position

The ACT Team Supervisor provides oversight and supervision for youth case management staff within an Assertive Community Treatment (ACT) model. This role will ensure high-quality, evidence-informed service delivery aligned with Housing First for Youth principles and the strategic priorities of Our Place Peel. The Supervisor supports the ACT team members in delivering coordinated, youth-centered care to young people ages 16-24 who are experiencing complex mental health, substance use, and housing challenges, with a focus on addressing barriers to housing. The role combines staff supervision, clinical consultation, and a small, focused caseload of high-acuity clients to maintain direct practice and model best practices.

Requirements

Bachelor’s degree in a relevant field.
Registration with a professional regulatory body (e.g., RSW, RCC, Canadian Certified Counsellor, OACYC, or equivalent).
Minimum 3–5 years of progressive experience in mental health, substance use, and/or homelessness services.
Minimum 1–2 years of supervisory or leadership experience.
Knowledge of housing first for youth, trauma-informed care, and harm reduction practices.
A leader with excellent communication, presentation, organization and interpersonal skills with a passion for supporting the most vulnerable and marginalized youth in our community.
Knowledge of resources and supports for youth and exposure to Region of Peel resources.
Flexibility to work in a 24-hour, 7 days a week operation, while supporting an on-call rotation.
Valid CPI/UMAB and First Aid/CPR certifications.
Valid Ontario Driver’s License, clean driver’s abstract, access to a personal vehicle and $2,000,000 (minimum) liability car insurance coverage.
Satisfactory Vulnerable Sector Police Check that meets the standards of Our Place Peel.
Must be flexible to work at Brampton and/or Mississauga location.
Strong understanding of HF4Y principles, ACT model, and community-based systems of care.
Demonstrated knowledge of mental health, substance use, DSM diagnostics, and psychopharmacology.
Experience in supervision, coaching, and team leadership.
Expertise in trauma-informed, harm reduction, and recovery-oriented practice.
Strong crisis intervention and de-escalation competencies.
Ability to support staff working with high-acuity and complex cases.
Knowledge of oppression, marginalization, and anti-oppressive practice.
Excellent communication, facilitation, and conflict resolution skills.
Strong organizational and decision-making abilities.
Ability to build and sustain collaborative partnerships.
Proficiency in documentation, reporting, and data-informed decision-making.

Nice To Haves

Master’s and/or Certification in Mental Health and Addictions is strongly preferred.
Experience in a unionized environment preferred.
Experience working with youth and/or HF4Y or ACT models strongly preferred.
Experience with program development, evaluation, and quality improvement.

Responsibilities

Provide day-to-day supervision, coaching, and performance management to case management staff.
Facilitate regular staff meetings to review program deliverables for quality and continuous improvement.
Participate and support the recruitment process for front-line roles such as Intensive Case Managers and Diversion workers.
Support staff in delivering high-quality, youth-centered case management services.
Help coordinate team case consultations and maintain daily oversight of assigned care load for the team.
Ensure care loads are equitably distributed on the team.
Promote staff development through training, mentorship, and ongoing feedback.
Ensure adherence to organizational policies and strategic priorities, ACT model fidelity, and HF4Y principles.
In coordination with the Youth Clinical Services Manager, provide consultation on complex cases (mental health, substance use, housing instability).
Review and support development of assessments and individualized care plans.
Ensure service delivery reflects Housing First for Youth trauma-informed, harm reduction, and recovery-oriented practices.
Support staff in crisis response, risk assessment, and de-escalation.
Monitor service quality through team case reviews, documentation audits, and outcome tracking.
Collaborate with the larger Youth Services Department, including Prevention and specialized services, to ensure integrated care planning and delivery.
Support care path planning and service coordination across health, housing, justice, and community sectors.
Participate in and help guide case conferences to ensure alignment and minimize service gaps.
Serve as a key liaison with internal and external partners, advocating for youth assigned to the care team.
Oversee team caseloads and support effective workload management and prioritization.
Ensure timely, accurate documentation and reporting in line with requirements.
Contribute to program evaluation, quality improvement, and reporting.
Support implementation of best practices and continuous improvement initiatives.
Promote a healthy and safe environment, while maintaining process, procedure and policies.
Provides on-call support, which includes problem solving, consultation, guidance and feedback to front-line employees through crisis management and challenging events.
Manage and support high-acuity or complex youth to maintain clinical practice expertise and credibility.
Model best practices and engagement strategies for staff.
Provide direct intervention in particularly complex or high-risk cases.
Deliver assessment, care planning, and case management support consistent with HF4Y and ACT principles.
Support staff and youth during crisis situations, housing instability, and transitions.