ACT Clinician

Dasco HME LLC • City of Cortland, NY

9d

About The Position

The Advanced Care Team Clinician (CRT, RRT, RN, or LPN) provides clinical insight and education to DASCO and/or CPAP Central patients and instructs patients on the safe and appropriate use of home respiratory and other equipment. The clinician maintains knowledge of equipment and services, complies with applicable rules and regulations, and supports continuity of care.

The role operates primarily in a professional office setting, with significant time in clinical settings and patients’ homes. Some travel is required, including occasional overnight travel for continuing education or meetings at the corporate office. Branch position hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. The position has no supervisory responsibility.

Requirements

• High school diploma or GED equivalent.
• Professional licensure or certification as a Certified, Registered, or Licensed Respiratory Therapist, Licensed Practical Nurse, or Registered Nurse (CRT, RRT, LPN, or RN).
• Six months of experience in a clinical services role.
• Communication proficiency.
• Compliance.
• Customer service/client focus.
• Empathy.
• Stress management.

Nice To Haves

• Associate’s degree in a related field.
• Six months of experience in a healthcare, medical, insurance, or DME customer service role.

Responsibilities

• Educate patients, families, and caregivers about diagnoses, personal care, symptom recognition, equipment use and care, and other relevant matters by phone, telehealth, or in person as needed.
• Complete daily patient follow-up, including non-invasive ventilation (NIV) follow-ups and calls to patients, families, or caregivers as needed.
• Complete NIV setups and home visits as needed, and participate in on-call coverage as needed.
• Support continuity of care by creating or overseeing care plans, communicating with physicians and other clinicians, and identifying and resolving patient care issues whenever possible.
• Maintain current and thorough knowledge of DASCO equipment and services; assist with quality control, equipment maintenance, and daily Clinical Outcomes Team operations as needed.
• Maintain current understanding of insurance benefits, coverage, and patient costs to explain them to patients and caregivers.
• Comply with HIPAA, The Joint Commission, State Respiratory Care Board, State Pharmacy Board, and other applicable rules and regulations.
• Maintain current professional licensure or certification requirements, including continuing education unit (CEU) compliance.
• Perform other duties as assigned by the manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED