Acquired Brain Injury/Moving Forward Plan Waiver Director

Commonwealth of Massachusetts•Springfield, MA

13d

About The Position

The Department of Developmental Services (DDS) is seeking an experienced, collaborative leader to serve as the Central West Acquired Brain Injury/Moving Forward Plan (ABI/MFP) Waiver Director within the Community Systems team. The Director provides regional leadership and operational oversight for residential Home and Community-Based Services waiver programs, primarily the Acquired Brain Injury – Residential Habilitation (ABI-RH) Waiver and related residential waiver services. The ABI-RH Waiver supports people with acquired brain injuries transitioning from nursing facilities or qualifying long-term hospital settings to community-based living, including individuals who need 24-hour supervision and staffing in provider-operated residential settings. DDS operates the waiver and provides case management and service coordination. The Director leads and supervises a multidisciplinary regional team of three Supervisors, 14 Service Coordinators, one Program Coordinator II, and one Office Support Specialist. The role establishes expectations, supports staff development, monitors performance, promotes effective communication, and ensures consistent application of DDS, MassHealth, and waiver policies and procedures. The Director ensures person-centered services and supports promote participants’ health, safety, choice, independence, and successful community living. The position oversees case management, service coordination, Individual Support Plans, provider relationships and contracts, participant transitions, service capacity, HUB enrollments and referrals, incident follow-up, budget allocations and FMIS authorizations, program expenditures, compliance, quality management, reporting, and operational issues. The Director collaborates with DDS Central Office and maintains working relationships with UMass, MassHealth, providers, hospitals, nursing facilities, families, and community partners. The role also leads regional implementation of policy and system changes, supports quality improvement and capacity planning, represents the region in internal and external meetings, and serves as an escalation point for complex cross-system cases. This position requires travel throughout the Central/West Region. The regular schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., with Saturday and Sunday off; flexibility is required to meet program needs.

Requirements

At least five years of full-time, or equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration, or clinical management.
At least one year of the required experience must have been in a project management, supervisory, or managerial capacity.
An equivalent combination of qualifying experience and the listed education or certificate substitutions may be accepted.
A relevant or related certificate may substitute for one year of the required experience.
A bachelor's degree in a related field may substitute for two years of the required experience.
A graduate degree in a related field may substitute for three years of the required experience.
A doctorate degree in a related field may substitute for four years of the required experience.
Flexibility to meet program needs and travel throughout the Central/West Region.

Responsibilities

Provide overall leadership and operational oversight for the Central West ABI/MFP residential waiver program.
Supervise and support Service Coordinators, Supervisors, the Program Coordinator II, and office support staff.
Ensure timely and effective delivery of case management and service coordination activities.
Oversee the development, implementation, monitoring, and review of Individual Support Plans with individuals, families, providers, and support-team members.
Promote person-centered planning that reflects each individual's goals, preferences, needs, strengths, and desired outcomes.
Work with residential and community-based providers to address service needs, resolve concerns, monitor service delivery, and support positive participant outcomes.
Facilitate and participate in provider contract meetings, program reviews, and meetings concerning service quality, compliance, capacity, and operational needs.
Oversee and consult on participant transitions from institutional settings to community-based residential services.
Monitor service capacity and help identify and address gaps in residential and other waiver supports.
Provide leadership and consultation regarding HUB enrollments, participant referrals, and related waiver processes.
Review and respond to incident reports, ensuring appropriate follow-up, documentation, communication, and coordination.
Oversee budget allocations and related authorization activities, including FMIS authorizations.
Monitor expenditures, utilization, and authorization activity to ensure services align with approved plans, waiver requirements, and available resources.
Collaborate with Central Office on program implementation, policy interpretation, quality management, compliance, reporting, and operational issues.
Maintain working relationships with UMass, MassHealth, DDS Central Office, providers, hospitals, nursing facilities, families, and community partners.
Ensure compliance with applicable DDS, MassHealth, HCBS waiver, contractual, and regulatory requirements.
Review program data and trends to improve service delivery, quality, efficiency, and participant outcomes.
Provide consultation and technical assistance to staff and providers on waiver requirements, participant needs, service planning, and problem resolution.
Participate in regional and statewide ABI/MFP initiatives, workgroups, meetings, and quality improvement activities.
Represent the Central West region and DDS in internal and external meetings involving ABI/MFP waiver services and community-based supports.
Establish and monitor regional performance expectations, caseload and workload distribution, timeliness standards, and key program indicators.
Identify systemic quality, health and safety, provider performance, and compliance concerns; develop corrective strategies and escalate significant risks.
Establish consistent regional practices, workflows, documentation standards, and internal controls across ABI/MFP teams.
Analyze referrals, vacancies, provider capacity, participant needs, and service gaps to inform regional and statewide planning.
Lead regional implementation of new waiver requirements, policies, systems, procedures, and statewide initiatives.
Serve as the regional escalation point for complex cases involving providers, hospitals, nursing facilities, MassHealth, UMass, DDS Central Office, or other systems.
Travel throughout the Central/West Region and maintain flexibility to meet program needs.