Acoustic Communications Service Technician

Teledyne Technologies Incorporated • North Falmouth, MA

5d • Onsite

About The Position

Teledyne Benthos, located in North Falmouth, MA, is a member of a group of leading-edge undersea technology companies that have been assembled under the Teledyne Marine umbrella. Teledyne Benthos manufactures a range of acoustic subsea modems, positioning systems, and releases for customers around the globe. Teledyne Benthos is seeking a North Falmouth, MA based Service Technician to join our larger ocean repair team. Duties include routine maintenance, troubleshooting, and repair for Benthos acoustic communication systems and repair support for our other Ocean product lines as needed Position may include some domestic and international travel to customer sites and other service offices. Must be able to travel if needed and be able to obtain a US passport. Due to the type of work at the facility and certain access restrictions, successful applicants must be a "US Person" (US Citizens, US Nationals, lawful permanent residents, asylees or refugees).

Requirements

• 5+ years of experience in a repair, technical support, or military technical training environment
• Associate’s Degree or higher in mechanical or electrical engineering preferred or combination of experience and education
• Technical background with proven software, electrical, and electro-mechanical skills
• Advanced troubleshooting and problem-solving techniques
• Excellent communicator, both verbal and written, with strong interpersonal skills
• Computer skills and knowledge of Microsoft Office products is essential: Excel, Word and Power Point.
• Must be able to travel if needed and be able to obtain a US passport.
• Due to the type of work at the facility and certain access restrictions, successful applicants must be a "US Person" (US Citizens, US Nationals, lawful permanent residents, asylees or refugees).

Nice To Haves

• Candidates must possess, or be able to obtain, a US security clearance
• Previous experience using Salesforce or other Customer Relationship Management (CRM) tool
• Experience working closely with customers in sales, customer service, or technical capacity
• Ability to work as part of an extended team to identify, repair, and report on all isolated equipment failures.

Responsibilities

• Deliver Benthos service and support
• Answer technical inquiries from customers via website, email, text, phone, etc.
• Diagnose, troubleshoot, and repair complex oceanographic equipment
• Document all repair activities accurately and write clear and concise repair reports for customers.
• Travel to customer sites for testing and service as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees