ACH Representative

PeoplesBank•Holyoke, MA

75d•Onsite

About The Position

We are seeking an ACH Representative to join our Electronic Banking team. In this role, you will be responsible for processing and reconciling electronic funds transfers (EFT), ensuring compliance with all applicable regulations. The ACH Representative will manage daily ACH processing schedules, handle stop payments, prenotes, and reclamations, and assist with balancing general ledger accounts. You will also support third-party file processing, cash management approvals, and provide exceptional service to internal departments. This position requires strong attention to detail, analytical skills, and a thorough understanding of banking regulations. This role is located onsite in Holyoke, MA.

Requirements

High school diploma
Two to three years of related experience or training
Or an equivalent combination of education and training
Strong mathematics skills including:
Ability to add, subtract, multiply and divide in all unites of measure using whole numbers, common fractions and decimals
Ability to compute rate, ration and percentages and draw and interpret graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral and diagram form
Excellent verbal and written communication skills
Thorough knowledge of banking and compliance regulations
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Knowledge of MS Office Suite (PowerPoint, Word, Access)
Strong Excel skills required

Nice To Haves

Proficient in Microsoft Office Suite, especially Excel.

Responsibilities

Ensure timely processing, posting, and return of ACH transactions in accordance with daily schedules.
Review EF-Prenote reports for death notifications and take appropriate action.
Respond to prenote requests within established time frames.
Process Notices of Reclamation from agencies promptly; maintain records and prepare unrecoverable items for collection.
Place ACH stop payments, verify signatures, and take necessary follow-up actions.
Set up allotments and input quick starts by the next business day.
Verify Federal Reserve end-of-day settlement, research discrepancies, and assist with balancing ACH general ledger accounts.
Perform third-party ACH file processing and approvals, including extended hours when required.
Handle daily ACH file processing and approvals for Cash Management services.
Respond to inquiries from banking centers and internal departments, delivering excellent customer service.
Review and update departmental procedures as needed.
Complete yearly compliance training and testing and comply with bank, federal, and state regulations.
Other related duties as assigned.