ACH Manager
About The Position
Lead the strategic and day-to-day operations of ACH Originations and ACH Exceptions/Risk Management. Ensure processing practices and technology solutions provide high-quality service to consumer and commercial customers, and lead continuous improvement for new and existing processing protocols. Maintain communication with management, staff, and third-party partners about service levels, changes, and business priorities. Ensure compliance and risk management for ACH transactions and processes. Coach, mentor, and develop managers and employees to support engagement, job satisfaction, and business initiatives. Establish and monitor processes, policies, and procedures in consideration of regulatory and network requirements. This is a full-time career opportunity that can be remote within Fulton Bank’s footprint in DC, DE, MD, NJ, PA, or VA. The role requires the ability to be onsite at the Mount Laurel, New Jersey location.
Requirements
- Bachelor’s degree in Business or another applicable specialty, or equivalent experience.
- At least 10 years of supervisory experience in bank operations.
- At least 5 years of ACH processing experience.
- Ability to be onsite at the Mount Laurel, New Jersey location.
- Must be authorized to work in the United States without current or future visa sponsorship.
Nice To Haves
- Accredited ACH Professional (AAP) certification.
Responsibilities
- Direct operations of support functions, including customer support, operations, risk, and compliance, to ensure operating efficiency and effectiveness.
- Develop, implement, and manage the business unit’s operational strategy; evaluate workflows, develop alternative processes, and identify opportunities to increase efficiency.
- Recruit, develop, mentor, lead, and manage a high-performing team that supports company growth and customer experience.
- Guide and coach subordinate managers on employee management and development.
- Review and approve recommended employee actions and partner with Human Resources to resolve employment-related matters.
- Oversee ACH Originations and ACH Exceptions/Risk Management operations.
- Maintain communications with management, staff, and third-party partners regarding service levels, changes, and business priorities.
- Ensure compliance and risk management for ACH transactions and processes.
- Establish, monitor, and improve processing protocols, policies, and procedures in consideration of regulatory and network requirements.
Benefits
- Medical plans with prescription drug coverage
- Flexible spending account or health savings account, depending on the medical plan selected
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) program with employer match
- Employee Stock Purchase Plan
- Paid time off programs, including holiday pay
- Paid volunteer time
- Disability insurance
- Maternity and parental leave
- Adoption assistance
- Educational assistance
- Wellness program with financial incentives
- Equity in the form of restricted stock units
- Eligibility to participate in a short-term incentive compensation plan, subject to individual and company performance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
