ACE Club Operations Manager (36976)

Agua Caliente Casinos • Rancho Mirage, CA

4d • Onsite

About The Position

Under the direction of the Senior Director of Marketing, this role manages overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures. The position ensures safe and efficient operations, serves as a company representative on regulatory issues, and enhances operational procedures, systems, and principles in areas such as information flow, business processes, management reporting, and system expansion. The role carries out supervisory responsibilities in accordance with company policies and applicable laws.

Requirements

• 5 or more years of marketing, ACE Club casino experience preferred, or the educational and working experience equivalent.
• Must demonstrate strong organizational and systematic abilities, along with communication, presentation and time management skills.
• Must demonstrate strong leadership abilities.
• Must demonstrate a strong ability to multi-task and work under pressure while maintaining excellent guest service skills.
• Working knowledge of Outlook, Word and Excel software programs.
• In-depth understanding of the management and operations of all casino and tourism business.
• Previous supervisory experience preferred.

Nice To Haves

• Advanced customer service skills and stage presence skills desired.

Responsibilities

• Oversees operational systems, processes, and infrastructure, identifying opportunities for improvement or revision.
• Manages day-to-day business operations of the department, including balancing responsibilities of various business lines such as business analysis, vendor, and risk management.
• Works with ACE Club shift managers to set and meet daily and quarterly ACE club goals.
• Plays a significant role in long-term planning, project status reporting, and implementing change control processes.
• Oversees and coordinates with database analyst teams on monthly, quarterly, and annual production levels of ACE club operations.
• Identifies trends and assesses opportunities to improve processes and internal controls, and oversees the execution of new systems rollouts.
• Enforces all standard operating procedures and internal controls, and recommends changes for improvement to the Senior Director of Marketing / VP of Marketing Operations.
• Maintains and establishes open communication and works closely with Marketing staff as well as other department heads.
• Prepares monthly department recaps and monthly variance reports for areas of responsibility.
• Reviews and collaborates with hiring, training, and scheduling, reinforcing positive morale and company values for all ACE Club operations.
• Coordinates the implementation of ACE Club programs as well as additional guest programs implemented by the organization.
• Raises and tracks issues and conflicts, removes barriers by resolving issues involving high-level casino guests and daily operations, and escalates to the appropriate level of management when required.
• Provides clarity and support to ACE Club shift managers.
• Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.
• Offers support to the Senior Director of Marketing / VP of Marketing in areas of companywide training programs, reinforcing operational infrastructure between all ACE Clubs operations and between departments to ensure consistency and quality standards are met.
• Runs miscellaneous reports on an as needed/as requested basis.
• Generates and reviews standardized reports as they relate to ACE Club and customer functions.
• Ensures the highest level of customer service for club members and all guests.
• Coordinates, directs, and evaluates ACE club shift managers in the areas of policies, procedures, and job performance.
• Ensures adherence to policies, procedures, and internal controls.
• Coordinates promotions in conjunction with the Director of Special Events and marketing team members.
• Manages fiscal departmental budgets.
• Responsible for assigning, ordering, and maintaining uniforms for the department.
• Oversees variances and operational standards of box office transactions.
• Responsible for supervision of others as designated by the Senior Director of Marketing/ VP of Marketing.
• Carries out responsibilities in accordance with organizational policies and applicable laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed