ACE-Atlanta Kiosk Agent

Walser Automotive Group•College Park, GA

11d•$18 - $19•Onsite

About The Position

Join ACE Rent-A-Car, a leading global rental agency with 300+ locations worldwide. Our MSP Airport location is proudly operated by the Walser Automotive Group, a Minnesota-based, family-owned company committed to excellence, efficiency, and outstanding customer care.

Requirements

Must be at least 18 years of age
High school diploma or GED
Minimum 1 year customer service experience is preferred
Must have basic computer skills and knowledge of Microsoft Office Applications
Exceptional interpersonal skills required
Demonstrates strong verbal and written communication skills
Strong organizational skills and the ability to multi-task
Must have the ability to manage stressful or unusual situations in order to maintain good customer service
Must have the ability to adapt in a fast-paced environment
Must be able to work a flexible schedule including day and/or evening hours
Must have a valid driver’s license and acceptable driving record

Nice To Haves

Proficiency in English and Spanish preferred but not required
Ability to communicate in other languages (Portuguese, Russian, German or French) is a plus

Responsibilities

Welcome all customers promptly and use appropriate greeting as guests arrive on the lot or at kiosk/counter
Remind customers to check for personal belongings. Identify any items found in the vehicle with a unit number, date and time and turn into lost and found
Advise and review rental charges; provide an accurate receipt to the customer
Provide information in a professional and courteous manner regarding transportation to the airport terminal
Inquire about service, satisfaction, and document dissatisfaction – goal is to exceed customers’ expectations
Check vehicle for damage on incoming vehicles and direct customer to the counter for completion of damage/loss report
Use of proper statement to determine if vehicle is being returned with full tank of gas
Complete a service alert for any mechanical and or body damage communicated by the customers
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
Physically inventory every vehicle
Make keys available for rent, issue keys to customers, verify customer’s identification, and vehicle exchanges
Keep lot organized for ease of access and traffic flow
Company provided uniform to be worn at all times
Must wear safety eyewear at all times when entering a service area
Must wear slip resistant footwear in service areas (when applicable)
Embrace and exhibit Walser CORE values
All other duties, tasks and/or projects as assigned
Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded