Acct. Receivable Coordinator

Genuine Parts Company

7d

About The Position

Payment Application Coordinator provides support to a team, by managing workload assignments, troubleshooting technical issues, handling customer escalations, onboarding or remedial training, initiating or supporting continuous improvement projects, and creating or maintaining process documentation.

Requirements

• 2+ years of experience in Accounts Receivable
• Experience leading a team or project
• Advanced working knowledge of Excel
• Processes documentation and training experience
• Strong analytical and data analysis
• Excellent organizational skills and attention to detail
• Excellent communication and relationship-building skills
• Customer service focused
• Conflict management skills
• Ability to manage multiple tasks concurrently
• Strong organizational and follow-up skills
• Results driven

Nice To Haves

• Continuous improvement or technical support experience preferred
• PeopleSoft experience preferred

Responsibilities

• Creates reporting and workload documents for team assignments (PeopleSoft, ServiceNow, etc.)
• Manages payment application processes including customer outreach, level 2+ research requests, account maintenance, other accounting, and administrative tasks
• Responsible for documenting processes and training new team members
• Responsible for documenting errors and providing remedial training for existing team members
• Responsible for quality assurance, including auditing of sample data and any training or continuous improvement recommendation
• Make customer service a priority for both internal and external customers (Support Inquiry/Research Specialists)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level