Acct Mgr II, Product

RealPage, Inc.•Richardson, TX

23h•$70,700 - $120,300•Remote

About The Position

The Solution Account Manager II (SAM) provides high-level account and relationship management to customers using the RealPage Utility Management Solutions. The SAM acts as the primary point of contact supporting growth, retention, engagement, and maintaining high customer satisfaction levels related to their assigned accounts. The SAM is responsible for managing the customer relationship, understanding customer goals and objectives, driving best practices and adoption for RealPage products leaving to value outcomes, assisting with issue escalation and resolution, as well as ensuring customer revenue retention and growth.

Requirements

Multi-family industry or Account Management professional with 3+ years of experience, or a recent college graduate with a focus on Finance, Real Estate, or other applicable area of study
Ability to facilitate business relationships and effectively support assigned accounts
Ability to work with a wide variety of customers and personalities
Outstanding documentation and follow-up capabilities
Ability to understand and manage customer expectations
Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including senior management, customers and other departments
Ability to take ownership of assigned opportunities and issues
Ability to recognize and escalate issues and risks as deemed necessary through the appropriate channels
Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner
Strong written and verbal communication skills
Persuasive, encouraging, motivating, and professional personality
Physically able to participate in training sessions, presentations, and meetings
Ability to work extended hours as needed (may be required at times)
Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint
Bachelor’s Degree
Ability to travel up to 10%

Nice To Haves

Understanding of multi-family industry and at both corporate and property level
Strong preference for experience in utility management
Understanding of SaaS industry and technology (2-3 years’ experience in SaaS)
Understanding of RealPage products and services is preferred (1-2 years’ experience with RealPage products)
Knowledge of Account Management and Customer Success practices
Experience with Customer Relationship Management (CRM) software such as Salesforce
Aptitude to learn software programs

Responsibilities

Gain insight into customer needs through proactive communication and identifying opportunities which benefit the customer
Demonstrate effective communication in a variety of settings: one-on-one, small and large groups, or among diverse styles and position levels.
Attentively listen to others and the ability to adjust to fit the audience and the message
Understands our customer’s business and collaborates on and supports solutions which meet customer expectations
Establishes and maintains effective customer relationships which foster a long-term partnership
Provides timely and helpful information to others across the organization. Encourages the open expression of diverse ideas and opinions
Follows through on commitments and makes sure others do the same
Acts with a clear sense of ownership
Takes personal responsibility for decisions, actions, and failures
Establishes clear responsibilities and processes for monitoring work and measuring results. Designs feedback loops into work
Works cooperatively with others across the organization to achieve shared objectives
Represents own interests while being fair to others and their areas of responsibility
Partners with others to accomplish customer and company objectives
Credits others for their contributions and accomplishments
Gains trust and support of others
Responsible for overseeing client utilization, adoption, and performance of assigned product category.