Accreditation Coordinator (Coordinator II - CPPW)

City of Portland•Portland Bureau of Transportation-Maintenance Operations, OR

7d•Hybrid

About The Position

The Accreditation Coordinator (Coordinator II - CPPW) is an essential part of the Maintenance Operation’s Divisions. This position is key to planning, scheduling, and coordinating a large volume of the division’s dynamic workload. They utilize task and resource management to prioritize and shift work efforts accordingly in response to unplanned changes in daily, weekly, and monthly work plans. This position is considered essential and may have to report, in person, during emergent events. The Portland Bureau of Transportation is a community partner in shaping a livable city. We plan, build, manage, and maintain an effective and safe transportation system that provides people and businesses access and mobility. We keep Portland moving.

Requirements

Knowledge of public works service areas, specifically maintenance operations.
Skill exercising independent judgement, problem-solve, and take initiative within established procedures and guidelines.
Experience providing responsive customer service and communication to a variety of technical and non-technical stakeholders with minimal supervision.
Experience utilizing multiple database systems, including standard business applications e.g., MS Office 365, specialized software for work order/asset management, and online ticket reporting software (Zendesk, TrackIT).
Ability to communicate clearly and effectively in writing and verbally, including preparing concise, well-organized reports, correspondence, and other documents.
A valid driver’s license and acceptable driving record (required for site visits, project oversight)

Nice To Haves

Completed Incident Command System (ICS) 100, 200 and 700 FEMA courses.

Responsibilities

Coordinate planning and scheduling for division work programs, ensuring work orders move efficiently and issues are addressed quickly.
Organize and track work plans, communicate with stakeholders, and identify opportunities for corrective action.
Support and implement strategies for moderate to complex programs and projects.
Provide high quality customer service to partners across PBOT, BES, Water, Parks, Fire & Rescue, the Mayor’s Office, and internal Maintenance Operations teams.
Work with Supervisors to develop quarterly work plans, set priorities, and ensure timely approval and closure of work orders.
Maintain accurate records of labor, materials, and work order updates.
Collaborate with teams to find creative solutions that support City goals.
Promote a culture of safety and professionalism in all work activities.
Lead coordination for PBOT’s American Public Works Association (APWA) Accreditation, including writing SOPs, gathering information from SMEs, conducting research, and managing documentation.
Manage APWA accreditation software, updating and submitting documents, tracking requirements, and monitoring progress.
Support efforts in collaboration with various Public Works Service Area Bureaus.
Schedule and coordinate meetings, connect project participants with needed resources, and support agenda development.