Accounts Receivable Technician

Berkley•Westbrook, ME

1d•Hybrid

About The Position

Acadia Insurance is a regional property casualty insurer with offices throughout the Northeast. As a member of W.R. Berkley Corporation (NYSE: WRB), one of the largest property casualty insurance holding companies in the United States, our financial strength and integrity are two of the main reasons why Independent Agents place business with us. Acadia is rated A+ (Superior) by A.M. Best, with an A+ claim paying ability rating by Standard & Poor’s. At Acadia, we value our employees, our customers and our communities. Employees at Acadia are part of a progressive company where everyone can make a difference. We promote an inclusive environment which encourages continuous learning and the chance to grow and develop. Join Our Team as an Accounts Receivable Specialist! Are you organized, detail‑oriented, and excited to grow your career in a collaborative, fast‑paced environment? We’re looking for an Accounts Receivable Specialist who’s eager to learn, comfortable with responsibility, and ready to support the financial operations that keep our business running smoothly. What You’ll Do In this role, you’ll play a key part in ensuring accurate billing, timely payments, and exceptional service for our customers and internal partners. Your day‑to‑day will include: Learning to research, update, and enter information into accounts receivable systems (and other systems as needed) Posting cash receipts with accuracy and attention to detail Reviewing and verifying customer account statements, including audits, cancellations, rescinded items, and final notices Gaining proficiency in state‑specific requirements related to billing and receivables Assisting with Electronic Funds Transfer (EFT) account maintenance Responding to inquiries or concerns from insureds, agents, and underwriting teams—by phone or in writing Maintaining well‑organized, clearly documented files and reports for agency and direct bill accounts Handling customer print notices and ensuring timely distribution Supporting daily financial operations including: Collecting payments Reconciling cash Reviewing daily Lockbox files Setting up EFT/ACH transactions Processing insufficient funds items Billing and reviewing past‑due audits and earned premium on cancelled or expired policies Monitoring and reporting premiums aged over 90 days Reviewing and processing premium refunds and commission adjustments Recommending payment plans in partnership with your supervisor or manager Identifying accounts that may need to be referred to collection agencies and helping track collection activity Participating in system testing, upgrades, and implementation projects Taking on additional duties as assigned by leadership Why You’ll Love Working With Us You’ll join a team that values accuracy, collaboration, and growth. Whether you’re strengthening your technical skills or expanding your industry knowledge, this role offers a great foundation for long‑term career development.

Requirements

High school diploma required
3+ years of job-related experience in receivables
Strong customer service skills
Strong knowledge of Microsoft Excel
Excellent analytical skills, able to research and resolve issues quickly and independently
Ability to effectively communicate both in writing and verbally internally and externally
Ability to effectively work in a fast-paced environment with competing demands on resources, time and priorities

Nice To Haves

Bachelor’s degree in Accounting or Business is a plus
Insurance industry knowledge is a plus

Responsibilities

Learning to research, update, and enter information into accounts receivable systems (and other systems as needed)
Posting cash receipts with accuracy and attention to detail
Reviewing and verifying customer account statements, including audits, cancellations, rescinded items, and final notices
Gaining proficiency in state‑specific requirements related to billing and receivables
Assisting with Electronic Funds Transfer (EFT) account maintenance
Responding to inquiries or concerns from insureds, agents, and underwriting teams—by phone or in writing
Maintaining well‑organized, clearly documented files and reports for agency and direct bill accounts
Handling customer print notices and ensuring timely distribution
Collecting payments
Reconciling cash
Reviewing daily Lockbox files
Setting up EFT/ACH transactions
Processing insufficient funds items
Billing and reviewing past‑due audits and earned premium on cancelled or expired policies
Monitoring and reporting premiums aged over 90 days
Reviewing and processing premium refunds and commission adjustments
Recommending payment plans in partnership with your supervisor or manager
Identifying accounts that may need to be referred to collection agencies and helping track collection activity
Participating in system testing, upgrades, and implementation projects
Taking on additional duties as assigned by leadership