Accounts Receivable Team Lead
About The Position
Accounts Receivable Team Lead AICA Orthopedics | Marietta, GA Hourly + Performance Bonus Build Accountability. Coach Confidence. Drive Results. ABOUT AICA ORTHOPEDICS Leading integrated healthcare provider with 21 locations across metro Atlanta. 25 years of excellence in multi-disciplinary orthopedic care. Team of 400+ professionals delivering multidisciplinary care. THE OPPORTUNITY Junior leadership role for a strong AR performer ready to coach and develop team members. Help transform our accounts receivable team from reactive to proactive by building decision-making confidence and accountability. Work closely with the Revenue Cycle Managers to improve collections performance through daily coaching and performance management. This role exists because our AR team needs stronger ownership mindset - team members are technically capable but need coaching to make confident decisions and take initiative.
Requirements
- 3+ years experience in healthcare accounts receivable or revenue cycle
- Demonstrated success as top performer meeting/exceeding collection targets
- Natural coaching ability with patience for developing others
- Strong communication skills and ability to give constructive feedback
- Proficiency with practice management systems (NextGen preferred)
- Strong organizational skills and attention to follow-up
Nice To Haves
- Previous informal leadership, mentoring, or training experience
- Experience with insurance collections and denial resolution
- Knowledge of orthopedic or multi-specialty practice billing
- Understanding of personal injury and workers compensation processes
Responsibilities
- Coach team members to make confident decisions within established guidelines
- Conduct weekly one-on-one sessions to build problem-solving skills
- Help team transition from "waiting for direction" to "taking ownership."
- Provide real-time feedback during challenging collection scenarios
- Identify skill gaps and partner with management on training solutions
- Lead shift from reactive problem-solving to proactive account management
- Implement systematic follow-up protocols to prevent aging accounts
- Train team to identify and address collection risks early
- Monitor performance metrics and coach individuals on improvement strategies
- Model effective collection techniques and decision-making
- Oversee daily AR workflow while developing the team's self-management capability
- Monitor collection activities and provide guidance on complex accounts
- Review work quality and provide constructive feedback
- Support escalations while coaching team to handle more independently
- Ensure compliance with revenue cycle policies and payer requirements
- Establish clear ownership where team members are responsible for their accounts
- Track individual and team performance against collection targets
- Address performance issues directly and constructively
- Recognize and reinforce positive decision-making and proactive behaviors
Benefits
- Competitive hourly rate
- Performance-based bonus tied to team development and collection results
- Comprehensive medical, dental, vision insurance
- 401(k) retirement plan
- Paid time off
- Leadership development and coaching skills training
- Clear path to Senior Team Lead, Collections Supervisor, or Revenue Cycle management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
