Accounts Receivable Team Lead

Pape-Dawson•San Antonio, TX

About The Position

Pape-Dawson is looking for a strong Accounts Receivable Team Leader to support and help lead our growing Accounting Shared Services function. This role will focus primarily on Accounts Receivable and Collections, while also working closely with Billing, Project Set Up, Cash Applications, Operations, and Project Managers as part of the broader Order-to-Cash process. The ideal candidate has hands-on A/R experience, understands how collections impact cash flow and customer relationships, and is comfortable working in a fast-paced, project-based environment. This position requires someone who can lead by example, coach others, solve problems, communicate professionally with internal and external stakeholders, and help strengthen our processes as the company continues to grow through both organic expansion and acquisitions. This is a great opportunity for someone who enjoys both doing the work and improving the work.

Requirements

5+ years of Accounts Receivable, Collections, Order-to-Cash, or Shared Services experience.
2+ years leadership experience in Accounts Receivable, Collections, Order-to-Cash, or Shared Services.
Strong working knowledge of A/R aging, collections, customer account reconciliation, dispute resolution, and payment follow-up.
Experience communicating with customers regarding past-due balances, invoice status, payment timing, and account issues.
Ability to work professionally with internal teams, including Operations, Project Managers, Billing, Cash Applications, and Finance leadership.
Strong Excel skills (formulas, functions, v and x lookup and pivot tables) and comfort working with reports, aging schedules, and customer account details.
Excellent verbal and written communication skills.
Strong attention to detail, follow-through, and organizational skills.
Ability to prioritize competing deadlines and work with a sense of urgency.
Demonstrated ability to lead, coach, or mentor others.

Nice To Haves

Experience in professional services, engineering, architecture, construction, consulting, or project-based environment.
Experience with Deltek Vantagepoint or another project-based ERP system.
Broader Order-to-Cash experience, including exposure to Billing, Cash Applications, Project Set Up, customer master data, or acquisition integrations.
Experience supporting process improvement, standardization, KPI tracking, SLA’s, or centralization of finance functions.
Familiarity with customer portals, lien-sensitive collections environments and tracking of lien deadlines along with documentation requirements.

Responsibilities

Lead day-to-day A/R and collections activities, with a focus on reducing past-due balances and improving cash flow.
Review A/R aging regularly and help prioritize collection efforts, including 31+, 61+, 90+, and high-risk accounts.
Support and maintain a disciplined follow-up cadence for past-due invoices.
Help prepare, monitor, and manage key A/R reporting, including aging trends, Top 50 past-due accounts, collection notes, dispute status, and escalation items.
Partner with customers’ Accounts Payable contacts to resolve payment delays, missing invoices, portal issues, disputes, short pays, and payment status questions.
Ensure collection notes are clear, timely, consistent, and actionable.
Identify accounts requiring escalation and partner with leadership on the appropriate next steps.
Work closely with Billing, Project Set Up, Cash Applications, and Operations to identify and resolve issues that delay payment.
Partner with Project Managers to obtain needed project information, customer contacts, approval status, billing backup, dispute resolution, or collection support.
Help ensure A/R becomes a regular and professional part of customer and project conversations.
Assist with customer account research, invoice questions, payment application issues, and process gaps.
Support acquisition integrations by helping bring new customer A/R processes, contacts, and balances into the standard Shared Services model.
Provide daily support, coaching, and guidance to A/R team members.
Help assign work, monitor progress, and ensure follow-up is completed timely.
Serve as a point of escalation for complex customer or internal issues.
Promote accountability, consistency, and professionalism across the A/R process.
Help train team members on collections best practices, system usage, customer communication, documentation standards, and escalation expectations.
Support a collaborative team culture focused on service, ownership, problem-solving, and continuous improvement.
Identify recurring issues that slow down collections, such as missing contacts, billing disputes, portal requirements, unapplied cash, invoice delivery issues, or unclear ownership.
Recommend and help implement process improvements across A/R and the broader Order-to-Cash cycle.
Support the development of standard work, procedures, templates, and reporting tools.
Assist leadership with A/R metrics, trend analysis, and status updates.
Help strengthen controls, visibility, accountability, and consistency within the A/R function.