Accounts Receivable Support Specialist

Amplify • Baltimore, MD

2d • $50,000 - $60,000

About The Position

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com. The Accounts Receivable Support Specialist assists the Collections and Cash team by managing customer inquiries, processing voucher and refund requests, and supporting daily cash posting activities. This role ensures timely responses to customers, accurate documentation, and smooth workflow within the AR team, while providing an excellent customer experience and supporting the overall efficiency of the department.

Requirements

• High school diploma or equivalent
• 1–3 years of experience in Cash Application, Collections, or related accounting role
• Experience posting payments and performing account reconciliations
• Familiarity with journal entries and basic accounting principles
• Strong attention to detail and accuracy
• Ability to research discrepancies and resolve issues independently
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment

Nice To Haves

• Associate’s or bachelor’s degree in Accounting, Finance, or a related field.
• Experience with NetSuite and Salesforce
• Experience identifying and resolving unapplied cash or prepayments
• Experience working cross-functionally with Sales, Operations, and Collections teams
• Familiarity with customer remittances and reconciling payments to invoices in an accounts receivable environment.
• Comfort using multiple systems concurrently, including NetSuite, Salesforce, and Google Sheets, to gather and analyze financial data.

Responsibilities

• Monitor and manage the AR mailbox, responding to routine inquiries or routing emails to the appropriate collector
• Process voucher requests, secure necessary approvals from the Controller, and return completed vouchers to customers
• Assist in preparing and processing refund requests for customers and internal teams
• Support daily cash posting activities and serve as a backup for cash application tasks
• Collaborate with Collection team members to ensure inquiries and payments are handled accurately and efficiently
• Maintain accurate records and documentation of all AR-related transactions and communications
• Assist with other team projects and initiatives as needed

Benefits

• Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs.
• This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED