Accounts Receivable Specialist

Veritiv Corporation • Trevose, PA

22h

About The Position

Our Accounts Receivable Specialist will be responsible for receiving and processing basic requests to perform credit/debit memo entry and adjustments for customer billing issues. This role will also handle requests including exception billing, correct billing errors, inventory and cost-related adjustments, billing verifications, and credit/debit memo entry. Veritiv is a leading full-service provider of packaging solutions, JanSan, hygiene, print and publishing products and services, serving customers in a wide range of industries globally. The company, headquartered in Atlanta, helps businesses cut costs, reduce waste, and improve efficiencies.

Requirements

• 1-3 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Basic experience of simple office/operational systems.
• Excellent verbal, written, people, and diplomacy skills are required.
• Proficient with Microsoft Office Suite.
• Strong customer service skills (friendly, courteous and helpful).

Nice To Haves

• Bachelor's Degree Preferred

Responsibilities

• Address the more common variety of scenarios encountered that causes billing exceptions/ errors.
• Complete common requests for exception billing to update quantity, item, price, misc. charges or freight prior to billing per established guidelines.
• Follow established approval matrix for processing credit memos.
• Research and gather supporting documentation for all assigned customer disputes.
• Develop knowledge of Veritiv’s ordering, billing, basic warehouse operations, and accounting processes to efficiently resolve customer issues.
• Identify scenario(s) encountered that cause customer disputes with assistance.
• Take appropriate action regarding impact to Sales Reps’ commission with assistance.
• Reconcile customer payment in Accounts Receivable system to validate the dispute application.
• Releasing orders from credit hold
• Managing a call queue to answer customer questions and process credit card payments
• Performing customer collections
• Responding to customer inquiries related to invoices and payments
• Sending customer statements and invoices as needed

Benefits

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits
• 401k with match start date of hire
• Paid time off
• Parental bonding time
• Tuition reimbursement
• Annual Profit-Sharing Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees