Accounts Receivable Specialist

Impact Fire•Raleigh, NC

1d•Onsite

About The Position

Under the direction of the Office Manager, this role is responsible for recovering revenue due in an efficient and effective manner. The Accounts Receivable Specialist performs a variety of collection activities utilizing sound and proactive collection techniques. In order to succeed, this role requires effective communication skills, the ability to influence and work with a committed sense of urgency. This position is located in Raliegh, NC.

Requirements

Associate degree; 2-4 years relevant experience or equivalent combination of education & experience
Proficiency with Microsoft Office suite
Excellent communication skills
Excellent working relationship with the sales/service departments
Ability to adapt to a changing environment
Excellent organizational skills
Ability to work well with co-workers and management team
Ability to thrive in fast-paced organization
This position is a 40 hour/week, in office position

Nice To Haves

Experience with Great Plains accounting system is a plus!
Notary is preferred but not required.

Responsibilities

Call overdue accounts for payment, 1st, 2nd, and 3rd calls.
Ensure collection efforts are performed with a customer service approach
Analyze delinquent accounts and make recommendations for resolution on high- risk accounts.
Answer incoming calls/e-mails and assist customers and Service Managers/District Manager’s with questions as needed
Enter information tracking system for all calls made to customers
Establish and negotiate mutually satisfactory payment arrangements and follow up with customers consistently
Initiates small claims court actions, submits proper forms to the court, and appears in court to testify
Researches disputed balances and payments.
Updates Credit Bureau(s) for disputed accounts
Process credit cards and make bank deposits on a weekly basis
Reconcile credit card & checks for Accounts Receivable Department
Communicates status of account problems on a regular basis to Office Manager
Responsible for meeting or exceeding assigned goals
Print, fax and email invoices to customers on request.