Accounts Receivable Specialist

SERVPRO of Hyde Park, Central Austin - 12031•Austin, TX

19d•Hybrid

About The Position

As an Accounts Receivable Specialist, you'll be at the heart of our collections process, ensuring timely invoice payments and smooth financial workflows in your assigned market. Leveraging our state-of-the-art AR Workflow platform, you'll handle everything from data entry to dispute resolution, collaborating with adjusters, customers, and internal teams. This role is perfect for someone who excels in administrative coordination and wants to contribute to a company that's committed to excellence in restoration services. With ample opportunities for professional development, you'll have the chance to advance into senior finance roles, supervisory positions, or even cross-functional leadership as our company expands.

Requirements

Proven experience in an office administrative, coordinator, or accounts receivable role—preferably in the restoration industry (e.g., water, fire, or mold remediation), but strong AR experience from other sectors (e.g., insurance, healthcare, or construction) is also highly valued.
Proficiency with AR software or workflow platforms; familiarity with tools like QuickBooks, Sage, or similar systems is a plus.
Excellent communication skills, both verbal and written, with the ability to handle phone calls, emails, and negotiations professionally.
Strong attention to detail and organizational abilities to manage multiple tasks and deadlines effectively.
Basic understanding of billing cycles, invoicing, and financial documentation.
High school diploma or equivalent; associate's degree in business, finance, or a related field preferred.

Nice To Haves

A customer-first mindset with a track record of resolving disputes amicably and turning challenges into opportunities for stronger client relationships.
Analytical problem-solving skills to investigate discrepancies and recommend solutions that enhance efficiency.
Experience in high-volume environments, such as managing portfolios of 100+ accounts, with a demonstrated ability to reduce aging receivables.
Familiarity with insurance claims processes or working with adjusters, which would allow you to excel in our restoration-focused market.
Tech-savvy approach, including intermediate Excel skills for data analysis and reporting.
Adaptability and a positive attitude in a collaborative team setting, with the initiative to suggest process improvements.
Bilingual abilities (e.g., English/Spanish) to better serve diverse clients in our growing markets.

Responsibilities

Invoice Management: Assign new invoices, collect payments, and monitor accounts receivable in your designated market using the AR Workflow platform.
Documentation and Data Entry: Gather and organize all necessary billing information, documentation, and supporting materials; perform accurate data entry and set up appropriate workflows to ensure efficient processing.
Customer and Stakeholder Communication: Make outbound calls to adjusters, customers, and vendors to follow up on payments, clarify billing details, and resolve inquiries promptly.
Email and Dispute Resolution: Respond to emails from clients and internal teams; investigate and resolve billing disputes with a focus on maintaining positive relationships and minimizing delays.
Daily Operations Support: Monitor aging reports, identify potential issues early, and collaborate with the Collections Supervisor to implement process improvements.
Compliance and Reporting: Ensure all activities adhere to company policies, industry regulations, and best practices in accounts receivable management.
Additional Tasks: Assist with ad-hoc projects, such as auditing accounts or supporting month-end close processes, to contribute to team success.