I-Tech - Accounts Receivable Specialist

I-Tech Security and Network Solutions•Clemmons, NC

9d•Hybrid

About The Position

Join the i-Tech team as an Accounts Receivable Specialist, where your skills and dedication are highly valued. Reporting directly to the Senior Accountant, this role is responsible for accurate, timely, and compliant customer invoicing across both project and service lines. The ideal candidate is self-motivated, resourceful, and thrives in a fast-paced, team-oriented environment. Prior experience in accounting, finance, or operations within a construction, service, or technology integration company is strongly preferred. This position owns the end-to-end AR process, ensuring accurate and on-time processing of customer invoices and payments, while maintaining revenue accuracy and revenue recognition compliance.

Requirements

Must possess an unrestricted and valid driver’s license with a clean driving record and have the ability to be registered with the NC PPS Alarm Board.
Associate’s or Bachelor’s degree in Accounting, Finance or related discipline – or equivalent work experience.
Minimum 2 years of experience in invoicing, billing, or accounting (preferably B2B or project-based environment). Experience with progress billing, retainage, or cost-plus invoicing in a service or construction environment.
Strong working knowledge of ServiceTitan, Sage Intacct, or similar ERP/accounting systems. Proficiency in Microsoft Excel (Pivot Tables, VLOOKUPs, data validation). Comfortable navigating multiple software platforms simultaneously.
Ability to work in a dynamic, fast paced environment
Excellent communication and interpersonal skills
Ability to interact with internal and external stakeholders at all levels
Problem solving
Ability to make sound business decisions
Initiative and the ability to foresee customer and employee needs
Ability to support simultaneous projects/priorities
Understanding of job costing principles and inventory tracking.

Responsibilities

Manage the full invoicing lifecycle for projects and service work using ServiceTitan and Sage Intacct.
Verify labor, materials, subcontractor, and purchase order costs before invoicing to ensure accuracy against estimates and contracts.
Ensure invoices meet contractual, tax, and compliance requirements (e.g., NC sales tax, progress billing, retainage).
Track and reconcile billings versus earned revenue to support accurate reporting and work-in-progress schedules.
Assist with credit memos, rebills, and invoice adjustments as needed.
Support Accounts Receivable by providing backup documentation and ensuring clean data handoffs between systems.
Partner with Sales, Operations, and Finance to resolve billing discrepancies or missing data promptly.
Respond professionally to customer billing inquiries and provide backup documentation as requested.
Maintain calm, courteous communication even in high-volume or time-sensitive situations.
Serve as a liaison between project managers, procurement, and accounting to ensure accurate closeout of completed work.
Generate periodic invoicing, backlog, and A/R reports for management review.
Identify opportunities for automation or efficiency gains within the billing workflow.
Contribute to internal SOP development for invoicing, reporting, and billing compliance.