Accounts Receivable Specialist II

Human Resources•Jacksonville, FL

21h

About The Position

Summary: Responsible for invoice submittal, timely collection of outstanding accounts receivable balances and cash applications of customer payments. Also responsible for observing accounts to identify overdue payments, report collection activity, address customer queries, and develop repayment plans. Will work closely with Accounts Receivables Supervisor, Accounting team, and customers on a daily basis.

Requirements

High School diploma
Strong working knowledge of Microsoft Excel
2+ years of commercial, business to business accounts receivable collection experience preferred
Understanding of billing and collection processes
Strong written and verbal communication/negotiation skills
Ability to work independently and to adapt to a fast changing environment
Knowledge of laws and policies related to debt collection desired
Customer service focused and collaborative team player
Detailed orientated, reliably producing accurate work
Must be able to travel and have a clear driving record in accordance to company driving guidelines
Clear background check and drug/alcohol screening

Nice To Haves

College degree desired
Oracle Experience helpful, but not required
Experience with Ariba web-portal or similar preferred

Responsibilities

Collect customer payments in accordance with payment due dates
Monitor assigned customer accounts to identify unresolved debts and past due receivables
Make collection calls in a professional manner while keeping and improving customer relations
Facilitate timely payment of invoices by communicating to customers their outstanding balances
Partner with both customer and internal departments to conduct research and resolve transaction discrepancies as well as held order situations
Review on-hold/release decisions in a timely manner on customers’ order that have been placed on hold and work with internal contacts/customers to resolve on-hold order situations
Identify issues attributing to account delinquencies and discuss them with management team
Develop effective repayment plans
Follow up on payment commitments made by customers to ensure money is in transit
Assist in reducing customer DSO (days sales outstanding)
Apply cash payments to customer accounts and process credit card payments
Record customer payments in appropriate accounts
Identify and resolve payment discrepancies and answers customer inquiries as needed
Perform all other duties assigned by Accounts Receivables Supervisor
Research and implement effective collection techniques
Identify, document and effectively communicate root causes of collection delays and/or billing errors
Participate in and make contributions toward department’s quality and sustainable continuous improvement efforts and projects
Process drop shipment purchase receipts
Initiate credit orders and rebill transactions as needed to correct billing errors
Submit invoices to customers in methods per their requirements and customer portal in a timely manner
Utilize system reporting to confirm invoices are submitted within 24-72 hours of shipment of material
Navigate several shared email inboxes