Accounts Receivable Representative

RefrigiWear•Alpharetta, GA

2d•Hybrid

About The Position

RefrigiWear is seeking an Accounts Receivable Representative - Collections to join our Finance team. This role is ideal for a motivated collections professional who thrives in a fast-paced, high-volume B2B environment and enjoys building strong relationships across teams and with customers. Essential Job Duties and Responsibilities · Manage daily accounts receivable, credit, and collections activities. · Communicate with customers via phone, email, or other channels to resolve past-due balances. · Monitor customer credit limits and take appropriate action when limits are exceeded. · Analyze customer payment trends and assess credit risk exposure. · Prioritize collection activities to meet delinquency goals and KPIs. · Build strong working relationships with Sales and Customer Service teams. · Prepare customer refund requests and account adjustments for approval. · Resolve collection irregularities and customer disputes professionally. · Prepare clear internal and external communications and customer presentations. · Produce accurate AR and collections reporting on a daily, weekly, monthly, or ad-hoc basis. · Participate in audits, special projects, and other duties as assigned.

Requirements

5+ years of Accounts Receivable, Credit, and/or Collections experience (B2B Required).
Strong working knowledge of AR processes, collections, and customer account reconciliation.
Experience working in an ERP system (NetSuite strongly preferred).
Strong organizational skills with attention to detail and accuracy.
Excellent written, verbal, and interpersonal communication skills.
Proficiency in Microsoft Excel, Word, and Outlook.
Team-oriented with a strong service mindset.
High personal integrity and professionalism.
Results-driven with a strong sense of accountability.
Ability to take initiative, plan, and prioritize effectively.
Strong analytical, problem-solving, and interpersonal skills.
Ability to work cross-functionally in a fast-paced environment.

Responsibilities

Manage daily accounts receivable, credit, and collections activities.
Communicate with customers via phone, email, or other channels to resolve past-due balances.
Monitor customer credit limits and take appropriate action when limits are exceeded.
Analyze customer payment trends and assess credit risk exposure.
Prioritize collection activities to meet delinquency goals and KPIs.
Build strong working relationships with Sales and Customer Service teams.
Prepare customer refund requests and account adjustments for approval.
Resolve collection irregularities and customer disputes professionally.
Prepare clear internal and external communications and customer presentations.
Produce accurate AR and collections reporting on a daily, weekly, monthly, or ad-hoc basis.
Participate in audits, special projects, and other duties as assigned.