Accounts Receivable Rep

Hanover Insurance Group•Worcester, MA

1d•Hybrid

About The Position

Our Financial Operations team is seeking an Accounts Receivable Representative to join their growing team in Worcester, MA. This is a full time, non-exempt role. This is a hybrid opportunity. POSITION OVERVIEW: As a member of Financial Operations, this individual is responsible for accurate and timely billing of premium and application of premium payments. This includes ensuring that all financial controls and balances have been met according to Internal Audit and Finance. This individual performs tasks that will include complex and varied work requests received through multiple channels including email, phone, fax, reports and assigned tickets within established SLAs.

Requirements

1-3 years related experience and Associates or Bachelor’s Degree or equivalent
Knows and applies well the fundamental concepts, practices and procedures of the accounts receivable function
Strong written and verbal communication skills
Strong math skills
Knowledge of MS Office Products Basic
Strong computer skills with familiarity with computer systems for this function

Responsibilities

Provide consultative support to contact centers and internal/external partners
Respond to customer requests (research and billing adjustments) within set guidelines – requests can vary from straight-forward to complex
Support escalations from contact centers
Work with other business areas to resolve billing discrepancies
Support sourcing partners by resolving escalations and reviewing transactions for accuracy
Draft journal entries as necessary
Process check status requests including stop payments, reissues and copies
Transmit payments to the bank within required daily processing times
Proactively identify problems and recommend solutions; seek advice and guidance on more complex issues
Participation in continuous improvement initiatives for the process
Project participation as assigned or required