Accounts Receivable Rep

The Hanover Insurance Group • Worcester, MA

2d • Hybrid

About The Position

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.
Our Financial Operations team is seeking an Accounts Receivable Representative to join their growing team in Worcester, MA. This is a full time, non-exempt role. This is a hybrid opportunity.
POSITION OVERVIEW:
As a member of Financial Operations, this individual is responsible for accurate and timely billing of premium and application of premium payments. This includes ensuring that all financial controls and balances have been met according to Internal Audit and Finance. This individual performs tasks that will include complex and varied work requests received through multiple channels including email, phone, fax, reports and assigned tickets within established SLAs.

Requirements

• 1-3 years related experience and Associates or Bachelor’s Degree or equivalent
• Knows and applies well the fundamental concepts, practices and procedures of the accounts receivable function
• Strong written and verbal communication skills
• Strong math skills
• Knowledge of MS Office Products Basic
• Strong computer skills with familiarity with computer systems for this function

Responsibilities

• Provide consultative support to contact centers and internal/external partners
• Respond to customer requests (research and billing adjustments) within set guidelines – requests can vary from straight-forward to complex
• Support escalations from contact centers
• Work with other business areas to resolve billing discrepancies
• Support sourcing partners by resolving escalations and reviewing transactions for accuracy
• Draft journal entries as necessary
• Process check status requests including stop payments, reissues and copies
• Transmit payments to the bank within required daily processing times
• Proactively identify problems and recommend solutions; seek advice and guidance on more complex issues
• Participation in continuous improvement initiatives for the process
• Project participation as assigned or required

Benefits

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees