Accounts Receivable Rep (Full-time)
About The Position
The Accounts Receivable Rep will support our customer financial support team and patients by providing expert‑level system knowledge and high‑quality billing support. This position requires strong analytical skills, attention to detail, and the ability to troubleshoot complex billing issues in both HCE and Brightree. Ideal candidates bring experience in claims follow‑up, insurance verification, and customer service, along with the confidence to train and support others. We are looking for a motivated, tech‑savvy, and organized individual to join our welcoming team. Strong computer skills, comfort navigating multiple systems, and the ability to adapt to changing priorities are essential.
Requirements
- High School Diploma or equivalency
- At least 1 year of work experience, preferably in a medical facility, insurance company, or office environment
- Experience with Brightree/HCE strongly desires
Responsibilities
- Provide LOVE + MEDICINE by supporting patients, staff, and retail teams with accurate billing, insurance verification, and account resolution.
- Serve as a subject matter expert in systems, helping staff troubleshoot issues, understand workflows, and navigate system updates.
- Review guarantor accounts, work AR aging reports, resolve claim issues, and follow up with third‑party payors to secure reimbursement.
- Assist with insurance verification and documentation needs to ensure clean claim submission.
- Document all actions thoroughly and maintain compliance with payer guidelines, HIPAA, and federal regulations.
- Collaborate with patients, payors, and internal departments to resolve account concerns and provide accurate financial guidance.
Benefits
- Starting pay of $18.63/hour + more for experience!
- Support to grow in your career with access to our Career Development Center and Tuition Investment Program
- Top‑rated retirement plan and healthcare benefits
- Departmental leadership that supports you as you do your best work
- Work/Life balance to love what you do and where you live
- Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth
- Culture that encourages self-care and provides you with opportunities to be your best self at work and at home
- Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member
- Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
