Accounts Receivable Customer Care Rep

HNL Lab Medicine•Allentown, PA

6d•Onsite

About The Position

Maintains detailed knowledge and application of billing requirements for third party payers. Coordinates information on patients accounts through communication with physicians and patients. Provides information and general assistance to patients, clients, and physicians. Understands and abides by patient confidentiality regulations. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following: Maintains detailed knowledge of billing system and billing requirements and rules for third party payers. Assures that all financial and demographic information is correct and complete Contact clients, physicians, or patients to obtain any missing information needed to accomplish accurate billing records. Re-bills insurance companies or other third parties to secure payment for patients. Answers phone/voicemail inquiries and follows up with patient/client. Assists other staff members as needed in performing their job duties. Accepts additional responsibilities during staffing shortages. Maintains work assignment flexibility and communicates ongoing/outstanding issues with staff members. Maintains knowledge of and adheres to the department’s Standard Operating Procedures (SOP’s). Produces work with minimal data entry errors. Meets minimum department-set call volume standards

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
Must have patience, tact, cheerful disposition, and enthusiasm in order to relate and work with ill, disabled, elderly, emotionally upset and occasionally hostile people.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Basic computer skills (windows, medical record software, MS Office, etc.) with proficient data entry skills of 40-50 wpm, in addition to basic knowledge of standard office equipment.

Responsibilities

Maintains detailed knowledge of billing system and billing requirements and rules for third party payers.
Assures that all financial and demographic information is correct and complete
Contact clients, physicians, or patients to obtain any missing information needed to accomplish accurate billing records.
Re-bills insurance companies or other third parties to secure payment for patients.
Answers phone/voicemail inquiries and follows up with patient/client.
Assists other staff members as needed in performing their job duties.
Accepts additional responsibilities during staffing shortages.
Maintains work assignment flexibility and communicates ongoing/outstanding issues with staff members.
Maintains knowledge of and adheres to the department’s Standard Operating Procedures (SOP’s).
Produces work with minimal data entry errors.
Meets minimum department-set call volume standards