Accounts Receivable, Credit & Collections Manager

Shrader Tire and Oil•Toledo, OH

1d•Onsite

About The Position

Since 1948, Shrader Tire & Oil has been providing commercial tires, oil, and mechanical services for hardworking fleets in the Midwest with a commitment to quality, safety, and customer-first service. We are "fleet specialists" and focus our business in commercial fleet maintenance, premium tires and retreads, and bulk oil and lubricants distribution. Our mission is to help our customers reduce costs and improve performance in tires, lubricants, and mechanical services. Accounts Receivable, Credit & Collections Manager We are seeking a skilled Accounts Receivable, Credit & Collections Manager to join our team. This role is responsible for administering STO's credit and collection programs, managing credit risk, and improving overall cash flow. The ideal candidate will be analytical, process-driven, and comfortable collaborating across departments to support financial health and customer relationships. This position is full-time, on-site, reporting to the CFO.

Requirements

Bachelor’s degree in a business-related field or 2–3 years of experience in credit and collections
2–3 years of credit management and collections experience
Experience with Experian or other commercial credit reporting tools
Advanced proficiency in Microsoft Excel
Demonstrated ability to train, lead, and support staff
Strong communication skills—written, verbal, and listening
Ability to collaborate effectively at all levels of the organization
Strong problem-solving ability and critical thinking skills

Responsibilities

Evaluate credit applications by analyzing financial statements, trade references, and industry reports to determine appropriate credit limits for new and existing customers
Manage customer account collections and oversee resolution of overdue balances
Administer and optimize Payer Express, STO's online payment portal
Lead month-end reporting and collection metrics, including tracking and trending Days Sales Outstanding (DSO), to determine at risk payment patterns
Act as the subject-matter expert for key customer accounts
Conduct weekly reviews of customers at risk and develop strategies to mitigate exposure
Prepare legal documentation when necessary for collection purposes
Perform audits on existing customer accounts, including annual credit limit reviews
Manage, support, and provide backup for the Accounts Receivable team
Collaborate with Sales to support collection efforts and customer communication
Develop and maintain credit and collections policies, procedures, and performance expectations
Become a power user of the ADAM ERP system
Assist with additional duties and special projects as assigned by the Controller