Accounts Receivable Coordinator

Waste Harmonics Keter•Stamford, CT

15d

About The Position

The Accounts Receivable Coordinator is responsible for timely collections, accurate account maintenance, and proactive customer follow-up on overdue balances. This role acts as a key link between customers and the Finance team to ensure records are accurate, issues are resolved quickly, and operations run smoothly. The coordinator also provides regular reporting on collection status, disputes, and trends that support decision-making across the business.

Requirements

Strong communication and organizational skills.
Ability to prioritize tasks and manage deadlines effectively.
Works independently while thriving in a collaborative team environment.
Experience resolving customer disputes both internally and externally.
Familiarity with ERP systems (Netsuite preferred).
Proficiency in Microsoft Excel, Outlook, and Word.
Ability to adapt in a fast-paced and evolving environment.
Understanding of AR processes, reconciliation, and account research.
Ability to provide accurate documentation for audits and internal reviews.

Responsibilities

Maintain and monitor all assigned customer accounts to ensure timely payments.
Engage with the team to stay aligned with best practices and business needs.
Support continuous improvement efforts within the AR process.
Partners with internal departments to resolve any issues that may cause customer payment issues and improves the customer finance experience.
Foster strong relationships with customers, proactively seeking ways to provide a clear and customized experience.
Maintain accurate data within the ERP system (Netsuite), including updates, reconciliation, and documentation.
Meet or exceed KPIs, including collection targets, resolution of disputes, reduction of duplicate services, and correction of rate/price discrepancies.
Adhere to established workflows and ensure compliance with finance processes.
Support internal and external audits with proper documentation and timely responses.
Share knowledge and best practices to support team goals and a collaborative environment.
Seek ongoing personal development through training, coaching, and feedback.

Benefits

Competitive Compensation
Annual Bonus Plan at Every Level
Continuous Learning and Development Opportunities
401(k) Retirement Savings with Company Match; Immediate Vesting
Medical & Dental Insurance
Vision Insurance (Company Paid)
Life Insurance (Company Paid)
Short-term & Long-term Disability (Company paid)
Employee Assistance Program
Flexible Spending Accounts/Health Savings Accounts
Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer
7 Paid Holidays