Accounts Receivable Coordinator

WellPower - Administrative•Denver, CO

3d•Hybrid

About The Position

WellPower envisions a community where every person’s mental health is fostered through strength, resilience and hope. We empower people to overcome barriers and achieve lasting well-being through collaborative behavioral health care and comprehensive support. Our Guiding Principles: Person Centered. We honor people’s identities, lived experience and journeys and treat every person with the dignity we all deserve. Exceptional Care. We offer compassionate, innovative services that meet people where they are, from immediate support to long-term recovery. Integrity. We operate from a deep foundation of ethical, accountable practices in all we do. Organizational Resilience. We meet the moment and adapt to changing contexts with collaborative creativity, agile business processes, and financial stewardship. Position Summary: The Accounts Receivable Coordinator supports the billing and collections processes for medical insurance claims across a variety of payers, including Medicare and Medicaid. This role is responsible for insurance verification, benefit explanation, denial management, accounts receivable reconciliation, authorization tracking, and client financial documentation. Each coordinator specializes in at least two core AR functions and cross-trains in additional areas to ensure team flexibility and operational continuity. The role requires a high level of accuracy, strong communication skills, and the ability to collaborate across clinical and administrative teams.

Requirements

Minimum of high school diploma or equivalency; Associate's Degree in Business, Medical Billing, or related field preferred.
2+ years of healthcare financial/business office or similar third-party payer claims experience.
Work Location: This is a hybrid opportunity open to folks residing in the Greater Denver Metro area and will require 1-2 days per week on-site and the rest of the week working remotely.
Shift/Hours: This is a Monday-Friday opportunity observing standard business hours.
Physical Requirements: Requires sitting, standing, bending and reaching. May require lifting up to 50 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, the telephone and other office and/or clinical equipment.

Responsibilities

Prepare and submit electronic and paper claims to Medicare, Medicaid, and third-party payers in accordance with applicable billing standards.
Post receivables and reconcile accounts to maintain accurate accounts receivable records.
Conduct denial management activities, including researching and resolving claim denials, coordinating appeals, and communicating with payers.
Prepare AR monthly reconciliation reports and maintain detailed billing records in compliance with policy and regulatory standards.
Obtain and verify client insurance eligibility and benefit information; enter and maintain accurate data in AR and client database systems.
Track and manage service authorization requirements and usage; request and document authorizations as required.
Provide coverage in cross-trained AR functions, supporting a team-based and flexible departmental model.
Answer incoming billing inquiries from clients, clinicians, and internal staff via the department’s Billing Line phone system.
Collaborate with clinical teams to support timely and accurate financial documentation and administrative paperwork related to client insurance.
Educate clients on their insurance benefits, financial responsibilities, and balance details; collect necessary information to determine ability to pay.
Coordinate insurance information and benefit verification with LabCorp and other service providers as needed.
Communicate with the AR Manager and team regarding issues impacting claim submissions or payment remittance.
Support special billing tasks such as injection billing and tracking.
Act as a liaison between AR and clinical teams to facilitate information-sharing and ensure timely authorization of services.
Assist in researching complex payer issues and billing discrepancies in collaboration with the AR Manager.
Follow up with relevant departments to ensure billing accuracy and compliance with payer standards.
Maintain a trauma informed environment of wellbeing.
Other duties as assigned