Accounts Receivable Coordinator - Seasonal

The Container Store•Coppell, TX

17h•$20 - $22•Onsite

About The Position

The Account Receivables Coordinator (Seasonal) is responsible for managing customer accounts with a strong focus on payment collection, revenue protection, and issue resolution related to installation services. This role ensures timely collection of remaining payments, processes customer payments, resolves billing discrepancies, and partners cross-functionally to reduce outstanding balances while supporting a positive customer experience. This position collaborates with stores, Outside Sales Design Consultants, installation partners, and internal departments to ensure accounts are financially cleared. This is a full -time, hourly , contract position (with potential to become permanent) . Must be based in Coppell, TX or the surrounding area and willing to work onsite. This is not a remote position. Starting pay for this role is $20.00 - $22.00/hour.

Requirements

Experience in customer service or operations field, preferred; experience in collections, accounts receivable, or payment processing preferred
Comfort having direct payment conversations with customers
Ability to manage difficult conversations while preserving customer relationships
Experience reviewing account aging reports or resolving billing discrepancies
Strong computer skills: proficiency in Outlook, Word, and knowledge of Excel
Good analytical and problem solving skills
Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
Knowledge of industry business and passion for following trends in the industry
Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization
Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
Flexible, with a positive attitude and passion for knowledge
Strong time management and organizational skills with the ability to successfully manage multiple projects at once
Possess focused attention to detail and solid organizational and prioritization skills while working quickly and accurately under pressure
Professional manner and strong communication skills internally and with outside vendor partners
Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team, sustainable, life-changing, unique, trust and partnership

Responsibilities

Proactively collect outstanding installation fees and follow up on past-due balances
Contact customers via phone and email regarding payment discrepancies or incomplete payments
Process installation charges on TCS credit cards and ensure accurate payment application
Resolve billing disputes in partnership with stores and internal teams
Maintain accurate documentation of payment status and account notes in Salesforce
Monitor aging reports and prioritize high-value or time-sensitive accounts
Ensure accounts are financially cleared prior to installation scheduling
Communicate payment requirements to customers clearly and professionally
Support communication between customers, stores, and installers as needed
Update installation orders for changes in pricing or scope
Maintain awareness of sales promotions impacting billing
Performs all other assigned tasks and duties