Accounts Receivable Commercial Collections Specialist

Cochlear • Lone Tree, CO

2d • $26 - $29 • Hybrid

About The Position

In order to help Cochlear continue to grow and service our customers, we are recruiting for Collections Specialist – Commercial in our Americas headquarters location in Lone Tree, Colorado. This role offers a remote work environment for those outside of the state of Colorado and varied hybrid work models for those inside the state of Colorado. To be successful in this role, you’ll demonstrate leadership qualities and have a comprehensive understanding of the Accounts Receivable order-to-cash cycle. You will take full ownership of an assigned portfolio valued between $4M and $12M, ensuring timely review, follow-up, and collection of outstanding business receivables. You’ll collaborate closely with the finance, reimbursement, customer service, and sales teams to maintain accurate records and resolve past-due balances. Intermediate Excel skills are required, and experience with SAP and Oracle is a plus, but not required.

Requirements

• Bachelor’s degree in Business Administration, Accounting, Finance, or equivalent experience.
• Must have 2–3 years of experience in commercial collections with solid knowledge of collection processes.
• Must have strong written, verbal, active listening, and phone communication skills, with the ability to communicate professionally and effectively.
• Computer literate with proficiency in Microsoft Office
• Must have the ability to work independently with minimal supervision and take initiative when needed.
• Ability to work under pressure, meet daily productivity and quality standards, and maintain a positive attitude in a team environment.
• Ability to negotiate effectively using complete and accurate information to achieve optimal arrangements.
• Ability to take a lead role in assisting others and collaborate within a team setting.
• Knowledge of metrics and reporting to support performance tracking and decision-making.

Nice To Haves

• SAP and Oracle knowledge is a plus

Responsibilities

• Contact customers via outbound/inbound phone calls and other means of communication to secure balance of debt by negotiating payment in full, payment arrangements and payment terms.
• Pro-actively manage credit limit by communicating potential credit limit issues to customers
• Collect on all outstanding receivables on assigned accounts.
• Regular reporting of AR Aging and Credit and Collection efforts and issues to business owners and upper management
• Escalate and recommend an account for watch or hold to upper management on future orders when there is cause for loss of financial exposure.
• Timely follow-up and information gathering so that collection is made on all outstanding receivables on assigned accounts.
• Review and recommend write off (adjustments) of accounts.
• Issue refunds with appropriate documentation.

Benefits

• Pay Range in the United States: $26.44 - $28.85 based upon experience, as well as an annual bonus opportunity of 5% of base salary.
• Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees