Accounts Receivable Collections Specialist

Wind River Environmental LLC•Marlborough, MA

8d•$21 - $24

About The Position

The Accounts Receivable Collections Specialist will be responsible for establishing payment terms with customers and collecting payment against those terms according to established standards. He/she will follow collection procedures established by the organization and may assist with billing as needed.

Requirements

Must have High School Diploma or Equivalent
3 years High Volume corporate Collections experience.
Knowledge of Billing and Collections procedures.
Must be able to operate in a drug-free workplace
Ability to understand instructions furnished in written, oral or diagram form.
Ability to read and interpret documents including Company policies and procedures, safety rules, operating and maintenance instructions, maps and road signs.
Ability to speak, cooperate and communicate effectively with customers, co-workers and management.
Ability to work independently and manage pressure to meet deadlines.
Basic computer literacy including email and internet skills.
Ability to perform basic math functions.
Ability to work in a fast-paced environment
Highly detail oriented
Ability to learn operating procedures quickly and be able to execute consistently up to standard.

Nice To Haves

Accounts Receivable knowledge/experience a plus.

Responsibilities

Collection calls and/or correspondence to solicit payment on overdue accounts and take all necessary actions to collect.
Provides customer service regarding collection issues, processes customer refunds, processes and reviews account adjustments, resolves client discrepancies and short payments.
Processes customer credit applications to determine credit worthiness.
Responsible for monitoring and maintaining assigned accounts. Includes customer calls, account adjustments, small balance write off.
Customer reconciliations and processing credit memos.
Accountable for reducing delinquency for assigned accounts.
Maintains records of all delinquent accounts, bankruptcies, and credit risks.
Prepares and files collections paperwork on approved accounts.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Must communicate & follow up effectively with sales dept. regarding customer accounts on a timely basis.
Establish and maintain effective and cooperative working relationships with commercial and residential customers.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Weekly and monthly reporting to direct supervisor.
High volume phone calls to assigned delinquent customers.
Manage customers on the On Hold List.
Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
Internal and External customer interface.
Participate in team review meetings.