Accounts Receivable Clerk

Oak Harbor Freight Lines•Auburn, WA

19h•Onsite

About The Position

Join the Oak Harbor Freight Lines family, where success and tradition meet in a regional trucking story spanning over a century. With 110 years and counting of dedicated service across Washington, Oregon, Idaho, Nevada, Utah, Arizona, and California, we are more than just a company – we are a legacy. Ensure Oak Harbor receives timely customer payments in accordance with contracted terms while providing exceptional phone support to resolve payment issues and inquiries.

Requirements

Collection experience: 2+ years in collections and/or customer service in a business AR environment preferred.
Results: Proven success in securing payments from clients with outstanding balances while maintaining strong, professional customer relationships.
Systems proficiency: Strong working knowledge of Microsoft Office (especially Excel and Outlook); experience with AS/400 or similar legacy ERP systems preferred.
Communication: Excellent interpersonal and telephone skills with clear, professional written communication.
Stakeholder engagement: Comfortable interacting with contacts at all levels (executives/owners, accounting, shipping, operations).
Persistence and judgment: Demonstrated tenacity, good negotiation skills, and sound judgment in escalating or resolving disputes.
Organization: Ability to prioritize a high volume of accounts, manage follow-ups, and maintain accurate records.

Responsibilities

Initiate outbound collection calls to resolve past due balances and arrange payments.
Manage an account portfolio by reviewing aging reports, prioritizing accounts, and scheduling follow-ups.
Handle inbound customer inquiries regarding invoices, payments, and account status; investigate and resolve issues in real time.
Document all customer interactions in the AR system, including promises to pay, disputes, and next steps.
Collaborate with internal departments to resolve payment blockers, disputes, or service-related issues.
Investigate billing discrepancies such as lost invoices or incorrect charges; follow through until resolution or escalation.
Draft and send collection letters, payment reminders, and dispute confirmations to maintain clear communication and document account status.
Report on delinquent accounts to the AR Supervisor with status updates, planned actions, and escalation recommendations.
Support month-end close and audit processes by providing documentation and reconciliation assistance.
Other duties as assigned to support AR team objectives and process improvements.