Accounts Receivable / Chargeback Analyst

BCI Brands•New York, NY

25d•$75,000 - $85,000

About The Position

BCI Brands, based in New York, NY, is seeking a detail-oriented and results-driven AR Chargeback Analyst to join our team. This role is responsible for managing and disputing retailer chargebacks, ensuring compliance with vendor requirements, and supporting timely collections. The ideal candidate will bring at least two years of experience working with major U.S. retailers, strong Excel skills, and a solid understanding of factoring and chargeback processes. As a key liaison between customers, internal teams, and external partners, the AR Chargeback Analyst will play a critical role in safeguarding revenue, improving compliance, and driving process efficiency.

Requirements

Minimum 2 years of experience working with large retailers, accessing portals to obtain claim copies, dispute chargebacks, etc.
Minimum 2 years of experience with factoring and chargebacks.
Associate degree in Accounting, Finance, or any other business-related function preferred , but not required. (Working experience may be considered in lieu of degree.)
Knowledge of Factoring process
Confident communicator with the ability to interact at all levels, including working closely with customers and cross-functional teams.
Strong Excel capabilities, including knowledge of X/VLOOKUP, Pivot Tables, etc., is a MUST .
Experience working in retailer portals (preferably Belk, Nordstrom, Macy’s, Dillard’s, JCPenney and Walmart).
Results-oriented and comfortable working in a fast-paced environment requiring prioritization and ownership.
Exceptional customer service skills.
Good communication, organization, and analytical skills.
Ability to adjust to changing priorities and workload while managing deadlines simultaneously.
Positive and professional demeanor.
Excellent written and verbal communication skills.

Nice To Haves

Knowledge of Exenta, Simparel or BlueCherry ERP & Carixa deduction management system is a plus, but not required.

Responsibilities

General familiarity with major USA retailer’s vendor compliance requirements
Research and dispute customer chargebacks at wholesale level (shortages, cost differences, shipping violations, EDI violations, etc.)
Make recommendations for better adherence to customer compliance.
Correspond with all customers regarding timely collections of receivables and chargebacks.
Experience in negotiating and reviewing all chargebacks for repayment or credit.
Review weekly status reports with management.
Communicate internally (Customer Operations, Sales, Logistics) as well as directly with customers to resolve all open claims
Work with the warehouse to ensure compliance of chargeback-related issues as well as the returns process.
Process reconciliation, cash application, chargebacks, and write-offs with management approval.
Research misapplied cash and unidentified payments by contacting customers
Work with Factor on invoice dispute notifications (provide invoice copies, POD’s, etc. when needed).