Accounts Receivable Analyst

Vertafore•Denver, CO

4d•$58,000 - $60,000•Hybrid

About The Position

Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India. We are currently looking for an Accounts Receivable Analyst to navigate our systems and tools to help track, monitor, and reconcile billing disputes timely with the goal of collecting all outstanding invoices. The Accounts Receivable Analyst position serves as a tier 1 Customer escalation point and is responsible for maintaining strong working relationships with Strategic customers to effectively address and resolve the most complex customer invoice issues and inquiries. This position is responsible for providing senior level support, training, and guidance to the Accounts Receivable services Team, and working closely with other departments to support their Strategic accounts. ,This position also runs multiple reports on activities related to collection efforts in terms of collected dollars against goal, and number of outstanding dispute and credit tasks being worked. In addition, this role will design and implement solutions around issue analysis as well as drive and lead all AR system enhancement testing. They will provide Accounts Receivables (AR), Account Resolution Status, AR Forecasts and Trends analysis through clear and concise communication.

Requirements

Ability to work effectively with, and obtain cooperation from other employees, departments/functions, as well as outside parties
Excellent verbal, written, and phone communication skills
Detail and deadline driven with a drive for quality and timeliness of work
Strong organization skills and ability to take initiative
Intermediate level knowledge of MS Excel. Ability to run pivot tables and vertical lookups (preferred)
Bachelor’s degree or equivalent work experience
Account billing, collections, and account resolution experience in a Software-As-A-Service (SaaS) business environment (preferred)
Ability to work remote with a stable internet connection on an as needed basis
Located and working from an office location (when required)
Occasional lifting and/or moving up to 10 pounds.
Frequent repetitive hand and arm movements required to operate a computer.
Specific vision abilities required by this job include close vision (working on a computer, etc.).
Frequent sitting and/or standing.

Nice To Haves

Intermediate level knowledge of MS Excel. Ability to run pivot tables and vertical lookups (preferred)
Account billing, collections, and account resolution experience in a Software-As-A-Service (SaaS) business environment (preferred)

Responsibilities

track, monitor, and reconcile billing disputes timely
collect all outstanding invoices
serves as a tier 1 Customer escalation point
maintaining strong working relationships with Strategic customers to effectively address and resolve the most complex customer invoice issues and inquiries
providing senior level support, training, and guidance to the Accounts Receivable services Team
working closely with other departments to support their Strategic accounts
runs multiple reports on activities related to collection efforts in terms of collected dollars against goal, and number of outstanding dispute and credit tasks being worked
design and implement solutions around issue analysis
drive and lead all AR system enhancement testing
provide Accounts Receivables (AR), Account Resolution Status, AR Forecasts and Trends analysis through clear and concise communication