Accounts Receivable / Billing Representative

Optivate • Bonita Springs, FL

17h • Onsite

About The Position

We’re seeking a detail-oriented Accounts Receivable / Billing Representative to join our team. This role will manage client billing, monitor receivables, resolve payment issues, and support subscription and customer payment operations to help maintain healthy cash flow and exceptional client experience.

Requirements

• High School Diploma or equivalent
• Two (2) to five (5) years of experience in accounts receivable, bookkeeping, billing, customer payment operations, or related roles
• Ability to work onsite from our Bonita Springs, FL office Mon-Fri 8:30 AM - 5:30 PM
• Attention to detail and comfort with numbers, bookkeeping and subscription billing programs
• Experience with ticketing systems and customer relationship management

Nice To Haves

• Experience with EMR/EHR systems and knowledge of healthcare workflows and industry-specific requirements

Responsibilities

• Reconcile monthly vendor statements to internal billing records and resolve discrepancies
• Coordinate customer calls and route them to the appropriate team
• Coordinate escalations with customers, payors, and internal teams to obtain supporting documentation and finalize disputed balances
• Escalate complex issues appropriately
• Use CRM/ticketing system to log, track, and resolve customer inquiries in a timely manner
• Support month-end close activities and assist with audit requests

Benefits

• Competitive base salary plus performance-based bonus
• Supportive leadership and work-life balance
• Comprehensive benefits including medical, dental, vision, and 401(k)
• Generous paid time off and holiday schedule
• Opportunity to grow within a mission-driven and innovative healthcare tech company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED