Accounts Receivable (AR) Associate
About The Position
Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion. We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization. Join the Upstream Rehabilitation team where your work makes a real impact! As an Accounts Receivable (AR) Associate, you will play a key role in ensuring timely and accurate reimbursement for aged accounts. Your efforts help keep our operations running smoothly and support our mission to inspire and empower the lives we touch.
Requirements
- High School diploma or equivalent experience.
- At least one year of experience in Revenue Cycle, Medicare and Commercial Insurance in a high-production environment.
- Exceptional communication skills, including oral and written.
- Strong organizational and time management skills.
- Strong attention to detail, and capacity to multitask effectively.
- Proven ability to identify and resolve problems in a timely manner.
- Proficiency in Microsoft Office Suite or similar software applications.
Nice To Haves
- Three plus years of experience in Revenue Cycle, Medicare and Commercial Insurance in a high-production environment.
- Experience identifying processes and recommending solutions.
Responsibilities
- Manage and resolve unpaid accounts with precision and professionalism.
- Drive results by meeting productivity standards while reducing outstanding AR balances.
- Verify payments for accuracy and completeness, and correct account discrepancies (e.g., payer verification, resolving overlaps, reviewing EOBs, processing adjustments or transfers).
- Document all actions and account reviews thoroughly and accurately.
- Identify and report errors, compliance issues and trends to your leader.
- Stay informed on state billing rules, guidelines, and statue of limitations.
- Provide exception support to internal and external customers.
- Handle escalated accounts promptly and report findings as required.
- Other projects and duties as assigned.
Benefits
- Annual paid Charity Day to give back to a cause meaningful to you
- 100% employer paid medical health insurance premium option available
- Dental and Vision insurance
- 401(k) with company match
- Generous PTO and paid holidays
- Supportive team and leadership invested in your success
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
