AP Rep I: Hotline, Vendor Statements, Credits

Select Medical•Mechanicsburg, PA

1d•Onsite

About The Position

Select Medical is seeking an entry-level Accounts Payable professional responsible for researching and resolving vendor hotline inquiries related to outstanding invoices and payment status. Additionally, this person is tasked with reviewing and reconciling vendor statements as received and resolving discrepancies on time. This position also works with vendors to ensure that credits posted on vendor accounts are processed and collected. This involves working directly with other Accounts Payable team members as needed to resolve vendor matters.

Requirements

High school diploma or General Education Degree (GED)
Minimum of 1 year of experience working in a large volume processing environment
Ability to communicate effectively
PC knowledge - Microsoft Office Excel, Outlook (or equivalent) and Word knowledge/skills. Experience with accounting software.
Basic Math Skills
Ability to work in a fast-paced environment and possess a personal sense of urgency.

Nice To Haves

Previous accounts payable experience with a large multi-state company.
Experience working in a multi-subsidiary operating structure environment.

Responsibilities

With supervisor guidance, respond fully to vendor inquiries for information related to invoice processing and payment status.
Provide clear work notes within ServiceNow that show the work performed to resolve vendor matters. Notes should clearly reflect the status of cases
Monitor voicemail left on hotline telephone and log cases in ServiceNow
Log statements and other cases in ServiceNow as per policies and procedures
Ensure proper documentation is obtained for the resolution of hotline and vendor statement open invoices. Work with vendor partners to retrieve necessary invoices, support for credits on vendor accounts, etc., to reconcile vendor statement accounts.
Communicate with vendors to resolve aged invoices showing on vendor statements. This includes communicating with the vendor via telephone or email if our records show invoices have been paid or requesting copies of older invoices for processing as needed.
Follow up on duplicate payments or other payments showing as credits on vendor statements to ensure validated duplicates are collected either by check or credit processed to vendor accounts. Work with AP Representatives to enter credits into Oracle for vendor accounts where needed
Provide information as needed to AP Representatives for the collection of vendor credits (changing paygroups or other ways to ensure credits earned are collected).
Attention to detail/accuracy, perform effectively when action is required, and meet all requested deadlines.
Research vendor inquiries and discrepancies to provide quality customer service to internal/external customers.
Assist and notify Vendor Maintenance with vendor change/corrections, and provide W-9 and invoice information when new vendors are set up. Work with the field to ensure W-9’s are received when new vendor set-ups are needed, but no W-9 submitted.
Perform assigned responsibilities and tasks according to policies and procedures with supervision within the assigned time frame. Multi-task and take on new responsibilities without loss of continuity.
Assist other AP Hotline Representatives and the Supervisor as necessary.
Support special projects and undertake other duties as requested