Accounts Payable/Receivable Specialist II

University of Central Florida • Orlando, FL

22h • Onsite

About The Position

UCF Health - Student Health Services (SHS) provides various primary and specialty care services to help keep students, faculty and staff at their optimum health. The Health Center is located on the Main Campus. Our services are designed with students, faculty and staff needs in mind. Join the University of Central Florida (UCF) Academic Health Sciences Center (AHSC) Student Health Team as an Accounts Payable/Receivable Specialist II in the Business Office Department. This role is responsible for the clinic's self-pay revenue cycle process, ensuring accurate and prompt payment for services rendered. The specialist coordinates front-end patient operations with back-end collection operations to verify accurate patient demographics and web-enable students for online statements and payments. The position involves developing relationships with patients, understanding clinic and patient billing policies, generating and distributing patient statements, and adding late fees and account holds for delinquent accounts. Key aspects include attention to detail, ability to manage medical billing and software, basic accounting skills, problem-solving, strong communication, and customer service. The role also involves producing month-end reports for the Dean's office.

Requirements

• High School Diploma or Equivalent and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6)

Nice To Haves

• 2+ years of experience in accounts receivables in the medical field.
• Experience with understanding insurance processes and payer rules.
• Experience with accounts receivable reports, claims, appeals and insurance billing.
• Experience with posting insurance payments accurately for patient accounts and claims.
• Experience adjusting balances based on contractual agreements (write-offs, discounts).
• Experience interpreting Electronic Remittance Advice (ERA) in medical billing.
• Knowledge of medical billing codes (CPT, ICD-10, HCPCS) and medical terminology.
• Knowledge of Electronic Medical Records (EMR) and how to appropriately use EMR in the performance of work.

Responsibilities

• Review and analyze the self-pay queue and Explanation of Benefits (EOBs) daily to ensure accurate patient balances; make account adjustments per policy.
• Generate and distribute electronic patient statements via eCW portal; assist with supervision of student workers producing paper statements.
• Respond confidently to patient billing inquiries and provide excellent customer service in person, by phone, and electronically.
• Assist at the front desk as needed, answer telephone calls, and process daily payments.
• Perform daily review of online payments and remove student holds as payments are received.
• Add account holds and late fees per policy within the eCW self-pay claim queue.
• Review next-day appointments daily to collect past-due balances and upcoming self-pay amounts.
• Inform and document late fee and collection policies on patient accounts; web-enable patients for efficient billing and payment options.
• Escalate delinquent accounts to the collection team as appropriate.
• Monitor and act on Business Office Teams channels, including: Cashier Teams chat: Remove holds promptly for students making payments.
• Determine billing eligibility and ensure charges are applied prior to appointment confirmation.
• Assess visit eligibility in accordance with Business Office policy.
• Ensure appropriate back-up coverage is arranged when on leave.
• Manage and process student auto accident claims from intake through billing.
• Ensure completion of required Qualtrics auto accident forms or signed attestation/declination forms.
• Verify insurance coverage, policy information, and eligibility with adjusters prior to scheduling.
• Track all auto accident claims and submit Qualtrics forms, HCFA forms, and progress notes to insurance carriers via certified mail.
• Maintain accurate logs and detailed account notes for reporting, analysis, and coordination with the payment team.
• Oversee the self-pay revenue cycle and prepare detailed month‑end accounts receivable aging reports.
• Present analytics on days in A/R, collection rates, and bad debt write‑offs, including year‑over‑year comparisons and variance analysis.
• Prepare and submit monthly departmental reports for the Dean in a timely manner.
• Ensure compliance with healthcare regulations, payer guidelines, and AAAHC requirements.
• Follow internal controls and procedures to prevent errors or fraud.
• Stay current with Business Office policies and assist with revising and training staff on policy updates as needed.
• Complete all required university, AHSC, and SHS training on time.
• Perform other duties as assigned by the Business Manager I, Business Manager II, and/or Associate Director, Business Operations.

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• For more benefits information, view the UCF Employee Benefits Guide
• Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees