ACCOUNTS PAYABLE HELP DESK SUPERVISOR (HYBRID)

Compass Group•Charlotte, NC

34d•Hybrid

About The Position

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.Job Summary Supervise the AP Help Desk team and ensure members are meeting the AP SLA overall Monitor that all Help Desk phone calls and Remedy work orders are researched and resolved timely Monitor the process and progress of the overall Help Desk team with respect to volume Resolve or assist in the resolution of complex questions or problems relating to phone call and work order cases, as needed Work the phones and Remedy work orders as needed Obtain full knowledge of all Help Desk functions to lend support when/where needed Establish and develop open communication and interaction with the team, internal customers, the AP and eVIA management team, and Field Accounting Services, overall Lead by example with the implementation of new policies & procedures for/with the Help Desk team Act as a liaison between the Accounts Payable Help Desk Teams' internal and external customers and other internal departments Assist Accounts Payable and eVIA management team, and associates with developing reasonable strategies to respond to inquiries effectively and efficiently Responsible for running standard weekly and monthly reporting from Remedy and Cisco Play a key role in the implementation of new policies and procedures Responsible for new associate training Help the Accounts Payable and eVIA management team with various projects, as needed Responsible for ensuring that the scheduling of PTO, breaks, OOO time, etc., provides adequate coverage for all AP Help Desk operating hours Responsible for ensuring that the Help Desk phones are turned on/off timely each day, as well as for setting up messages for out of office periods or inclement weather Responsible for the daily posting of Help Desk AP documents

Requirements

Four-year degree in Accounting
Three years of Accounts Payable experience combined with one-year supervisory experience, preferred
Customer service focus: Value customers. Meet or exceed their requirements and be consistent with business priorities
Effective organizational and planning skills
Detail-oriented and analytical problem-solving skills with the ability to validate the accuracy of deliverables
Proven ability to work efficiently and effectively under pressure in a fast-paced environment
Proven ability to influence and manage resources
Proven ability to address competing priorities with a positive, can-do attitude
Proficiency in Microsoft Office, Support Desk and Database systems

Responsibilities

Supervise the AP Help Desk team and ensure members are meeting the AP SLA overall
Monitor that all Help Desk phone calls and Remedy work orders are researched and resolved timely
Monitor the process and progress of the overall Help Desk team with respect to volume
Resolve or assist in the resolution of complex questions or problems relating to phone call and work order cases, as needed
Work the phones and Remedy work orders as needed
Obtain full knowledge of all Help Desk functions to lend support when/where needed
Establish and develop open communication and interaction with the team, internal customers, the AP and eVIA management team, and Field Accounting Services, overall
Lead by example with the implementation of new policies & procedures for/with the Help Desk team
Act as a liaison between the Accounts Payable Help Desk Teams' internal and external customers and other internal departments
Assist Accounts Payable and eVIA management team, and associates with developing reasonable strategies to respond to inquiries effectively and efficiently
Responsible for running standard weekly and monthly reporting from Remedy and Cisco
Play a key role in the implementation of new policies and procedures
Responsible for new associate training
Help the Accounts Payable and eVIA management team with various projects, as needed
Responsible for ensuring that the scheduling of PTO, breaks, OOO time, etc., provides adequate coverage for all AP Help Desk operating hours
Responsible for ensuring that the Help Desk phones are turned on/off timely each day, as well as for setting up messages for out of office periods or inclement weather
Responsible for the daily posting of Help Desk AP documents