Accounts Manager

Access-HR, Inc.

9d • $65,000 - $75,000 • Hybrid

About The Position

The Accounts Manager is a high-touch, front-line professional responsible for guiding prospective families through the enrollment process. Serving as a brand ambassador, this role conducts in-depth placement interviews to assess student needs and provide recommendations for tutoring services. By pairing students with the ideal tutor and providing “concierge” style support, you ensure every client receives a personalized and seamless introduction to PrepMatters premier educational services. This role offers hybrid flexibility, with a 60% in-office presence to support team collaboration.

Requirements

• Bachelor's degree
• A minimum of 2 years in sales or high-end customer service.
• A minimum of 2 years of demonstrated customer service experience
• Communication: Exceptional verbal and written English skills, with the ability to articulate complex educational concepts clearly and persuasively.
• Consultative Mindset: Proven ability to take initiative, confidently direct customer inquiries, and guide families toward the best service fit.
• Detail Orientation: Superior organizational skills and a natural aptitude for managing complex schedules and client details.
• Technical Proficiency: Strong command of Microsoft Office (Outlook, Word, and Excel) and an ability to quickly master new CRM (Zoho preferred) or scheduling technology.
• Professionalism: A dependable, "concierge" attitude with the emotional intelligence to manage sensitive family academic needs.

Responsibilities

• Convert email and telephone inquiries to successful placements by advising families on PrepMatters services based on their students' academic needs.
• Work closely with students' families and our tutors to ensure a high level of successful placement outcomes.
• Provide concierge-style customer service to prospective and current customers when answering questions or addressing concerns about company services.
• Coordinate and collaborate with colleagues to optimize placement success.
• Establish an ongoing and trusting relationship with the students’ families.
• Maintain accurate records of client interactions, placements, and follow-ups within the company CRM system.
• Achieve key performance metrics by leveraging CRM data to track client interactions and collaborating with the tutoring team to optimize long-term placement success.

Benefits

• medical, dental, vision insurance, paid sick leave, paid time off, paid holidays, employer paid life insurance and disability, SIMPLE IRA with employer match and an Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager